Service Operations Intern Summary:

The Service Operations Intern supports the Service Operations team through administrative, reporting, and project-based activities. This role provides hands-on exposure to dealership service operations while assisting with initiatives that enhance efficiency, compliance, and overall business performance.

Essential Duties:

Track, monitor, and maintain operational records, reports, and documentation. Assist with collecting, organizing, and maintaining documentation for audits, reviews, and compliance-related activities. Maintain departmental files, records, and supporting documentation in accordance with company requirements. Upload, update, and maintain operational information within company systems and databases. Process, track, and reconcile departmental expenses and related documentation. Compile reports and assist with data entry, data validation, and information management projects. Review records and documentation for completeness, accuracy, and consistency. Support departmental initiatives through administrative and organizational assistance. Coordinate the collection of information and documentation from multiple locations or departments. Assist with report preparation, trend analysis, and operational improvement projects. Participate in training related to company operations, processes, and customer service standards. Provide general administrative support, including document management, spreadsheet maintenance, and correspondence. Assist with special projects, process improvements, and other duties as assigned. Collaborate with cross-functional teams to support operational objectives and department goals.

Qualifications:

Currently enrolled in an accredited college or university pursuing a degree in Business Administration, Accounting, Finance, Operations Management, Marketing, or a related field. Strong attention to detail and organizational skills. Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word. Ability to handle confidential information professionally. Effective written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to work independently and manage multiple priorities.

Work Environment:

In a professional office environment, employees routinely use standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role involves prolonged periods of sitting at a desk, with frequent use of hands and fingers for typing and handling office equipment. Occasional standing and walking are required to communicate with different departments. Employees may need to lift and carry office supplies or small packages weighing up to 20 pounds. Good vision and clear hearing are essential for reading documents and effective communication. The work environment is typically climate-controlled, with occasional exposure to the busier dealership floor.

EEO Statement:

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.