Looking for a Problem Solver who enjoys being part of a Team that delivers Customer Satisfaction! No Prima Donnas please. If this is you, come join our smart, humble and hardworking family. This office based role also helps walk in contractor traffic and supports all pro/contractor activity at our growing Haughton location. Position requires close interaction with other departments to assure that customer needs are meet. Dimensions This position is housed at the Haughton location. The position requires close cooperation and interaction with the Contractor Sales Team and the Store Manager. It also requires close cooperation and interaction with employees in other store locations. Estimated travel for this position is 5%. Nature of the Position Major elements of this role include, but are not limited to, the following: Contacts customers and prospects to build business in the appropriate customer segments.

Also:

Prepares printed quotes for customers. Insures the accurate and timely processing of all customer orders. Handles walk in, phone and email orders to ensure that they include correct pricing, discounts, product numbers, etc. Consults with customers on door, window, hardware, and other special order choices. Efficiently and effectively responds to all online and telephone questions from the customer in a calm and friendly manner. Serves as liaison between all appropriate departments to assure that the customer order is filled accurately and delivered in an efficient and cost-effective manner. Makes follow-up calls on quotes, to confirm orders, delivery dates, and specific delivery instructions; informs customers of any delays and arranges for alternative delivery dates. Promote safety and efficiency by maintaining a clean workspace. Stays alert to things that need to be done and, without being asked, take initiative to see that they get done. Position Qualifications Position qualifications for the ideal candidate include: Computer literacy and knowledge of current office technology; exceptional keyboarding skills. Knowledge of Microsoft Office/Google programs including Word, Excel, etc. Knowledge of sound office and administrative procedures. Exceptional organizational skills. Strong communication skills. Strong interpersonal skills. Ability to work with confidential information. Ability to work independently with limited supervision. Ability to effectively build and maintain relationships with other employees and with customers. Ability to work effectively in a team-based environment. Strong problem-solving skills. Ability to demonstrate common sense and good judgement. High school diploma or equivalency.

Job Type:

Full-time Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) matching Employee discount Health insurance Paid time off Application Question(s): Will you allow us to contact your last two supervisors? Do you enjoy calling Customers to follow up on Quotes and Sales Opportunities?

Education:

High school or equivalent (Required)

Experience:

Customer Service:

2 years (Required)

Work Location:

In person