Resident Services Coordinator

Wayfinders Resident Services Coordinator Agawam, MA Apply Resident Services Coordinator (Agawam and Ludlow) Position Type

• Full-time Salary Range
• \$21.50
• \$24.

75

Hourly Description Department:

Property & Asset Management Work Arrangement:

Onsite Interested in joining our team of dedicated professionals? Way Finders is currently seeking a bilingual (English/Spanish) Resident Services Coordinator in our Property Management department. The Resident Services Coordinator will further our mission by coordinating support services, initiating referrals, and advocating for frail or at-risk tenants.

Benefits include:

20 days of accrued paid time-off in year one \| 15+ holidays annually \| Health, dental, and vision insurance options

FROM DAY ONE

\| Educational assistance \| Medical Reimbursement Account \| Dependent Care Account \| 403(b) retirement plan with employer match \| Life insurance \| Short-term and long-term disability insurance \| Transportation benefits \| Employee Assistance Program \| Annual staff picnic! Wage starts between \$21.50 and \$24.75 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

CORI/MVR.

Responsibilities include:

• Coordinate support services for tenants by initiating referrals and providing advocacy; counsel tenants on available resources and provide assistance in accessing services as needed and appropriate
• Maintain accurate client case files in a timely manner
• Develop and maintain database of appropriate resources in a proactive, organized manner
• Promote participation and involvement in local senior centers, libraries, etc., to foster a continued link to the community, in an informed, individualized, and empathetic manner
• Develop partnerships with service providers to ensure comprehensive and seamless service delivery
• Ensure materials are accessible for all tenants (e.g. large print)
• Liaise between tenants and property managers
• Identify and communicate in a timely manner any issue that may adversely affect the department or agency Requirements include:
• 3 years\' equivalent experience in social/human services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
• Bilingual (Spanish/English) written and verbal skills required
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
• Ability to assess priorities, organize, and operate in a flexible manner
• Clear, effective, and timely communication skills
• Valid driver\'s license with acceptable driving record; reliable vehicle
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