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SERVPRO of Wheaton-Kensington
Job File Coordinator
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on Maryland data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$46,157 / year median in Maryland
-3% projected decline
Job Description
Summary The Job File Coordinator plays a pivotal role in facilitating efficient office operations and ensuring seamless communication with customers, stakeholders, and team members. This position involves diverse responsibilities, ranging from scheduling and customer service to financial administration, compliance documentation, and HR support. Primary Responsibilities
- Answer phones, provide exceptional customer service, and maintain a detailed call log.
- Coordinate schedules to optimize work efficiency and balanced job scheduling.
- Manage the Work-in-Progress (WIP) Board to keep staff updated on daily schedules and job statuses.
- Complete First Notice of Loss (FNOL) documentation accurately.
- Prepare job paperwork for Crew/Estimators and ensure timely conversion of estimates.
- Oversee job file documentation, communications, and subcontractor activities.
- Bill customers for services, process payments, and manage accounts receivable.
- Maintain an organized file system and company calendar/schedule.
- Manage outgoing/incoming mail, email, and faxes, as well as review and route Bulletins.
- Ensure proper on-hand delivery of office and general supplies.
- Perform other job duties as assigned. Education and Experience Requirements
- High school diploma or equivalent required.
- Proven experience in administrative roles, preferably in a fast-paced office environment.
- Familiarity with basic accounting principles, bookkeeping, and financial reporting.
- Proficiency in computer applications (G-Suite and Microsoft Office) and ability to adapt to new software applications.
- Excellent communication, organizational, and multitasking skills.
- Attention to detail and problem-solving skills.