Resident Services Coordinator Olive Tree Management Lansdowne, MD Job Details Full-time From $20 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Sales Customer service Microsoft Office High school diploma or GED Driver's License Organizational skills Marketing Property management Full Job Description We are looking for an experienced Resident Services Coordinator(RSC) to join our team. The ideal candidate will have great organizational skills as well as conversational and negotiating skills. Responsibilities Ensure all tickets have current notes and pictures are uploaded Enter requests received from contact center are entered and review web tickets to ensure emergencies are addressed Manage extermination list by noting all accounts and ensuring follow up suggested by exterminator is completed The RSC is the first point of contact with all maintenance related complaints and must be able to diffuse an irate resident Prepare all notices for occupied vendor repairs including pest control Send complaint notices as complaints are received and follow up to ensure all issues outlined in a complaint are addressed. Following property inspections, send notices needed and follow up to ensure outstanding items are addressed Assist with Administrative tasks in the office based on the needs of the team, including but not limited to: walking vacant units, assisting in leasing to prospective residents, executing lease renewals, explaining resident accounts, etc. Skills Proven working experience in customer service Good knowledge of fair housing rules and regulations Basic understanding of MS Office Well-versed in marketing and sales techniques Customer-focused approach

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person