An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
Alpena Area Chamber of Commerce Position Description Title:
Administrative Assistant Reports to:
President/CEO Employee Type:
Full Time/Non-Exempt Position Overview:
The Administrative Assistant provides essential administrative and front-office support to the Alpena Area Chamber of Commerce. This role serves as the first point of contact for members, visitors, and community partners, helping create a welcoming and professional environment while supporting daily operations and organizational projects. Skills & Qualifications Strong interpersonal and customer service skills Excellent written and verbal communication abilities High level of organization with attention to detail Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Proficiency in Microsoft Office, Canva and ability to learn new software systems Effective time management and problem-solving skills Ability to follow oral and written instructions Satisfactory typing and data entry skills Team-oriented with a positive, flexible attitude Administrative & Front Office Support Answer and direct incoming phone calls for the Alpena Area Chamber of Commerce and Target Alpena staff. Greet and assist visitors, members, and community guests in a professional and welcoming manner Provide reception services, including visitor check-in, message taking, and routing inquiries to appropriate staff Maintain a clean, organized, and professional front office environment Sort and distribute incoming mail and prepare outgoing mailings (bulk and regular) Maintain both physical and electronic filing systems Coordinate scheduling support, meeting room reservations, and basic calendar assistance as assigned Clerical & Operational Support Perform general clerical duties including copying, filing, emailing, and data entry Create and edit documents using Microsoft Office (Word, Excel, PowerPoint, Publisher) and Canva Track and manage office inventory and merchandise sales Process Downtown Dollar Gift Cards Member & Community Support Answer basic questions about Chamber membership and services Assist visitors with general information about the Alpena community Assist with welcome packets and new member materials Assist in onboarding new members (packets, emails, and follow-up) Communications & Marketing Support Maintain the community calendar Assist with organizational communications, including emails and newsletters Update Chamber website and social media pages Support marketing and promotional efforts as needed Event & Program Support Assist with event coordination tasks, including RSVPs, registrations, and payment handling Support Chamber events as needed Target Alpena Support Serve as the primary front desk contact for Target Alpena visitors and callers Assist with light bookkeeping functions, including invoice tracking, data entry, expense documentation, payment processing support, and maintaining financial records as directed Answer basic questions and direct inquiries to the appropriate Target Alpena staff member Provide administrative support for Target Alpena, including scheduling assistance, message handling, and document preparation as assigned Assist with maintaining organized records and distributing information related to Target Alpena programs and services Support Target Alpena meetings, events, and stakeholder interactions as needed Maintain confidentiality regarding Chamber and Target Alpena proprietary, business, and client information Additional Responsibilities Perform other duties as assigned by the Chamber President & CEO and Target Alpena Executive Director Work Schedule This is a non-exempt, hourly position. The standard workweek is up to 40 hours, with a generally consistent daytime schedule to support front office operations. A flexible schedule may be required based on organizational needs, including occasional early mornings, evenings, or special events. Overtime will be compensated in accordance with applicable labor laws. Personal Attributes Honest, trustworthy, and dependable Respectful and professional in all interactions Strong work ethic and accountability Friendly, welcoming, and community-focused Adaptable and willing to support team needs Physical Demands & Work Environment This position operates in a standard office environment. Occasional lifting of boxes and office materials may be required. To apply, please send your resume, cover letter, and references to info@alpenachamber.com.
