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TB
TRU by Hilton- Battle Creek
Front Desk Agent
Career Insights for Front Office Assistant
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Based on Michigan data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$37,610 / year median in Michigan
+5% projected growth
Job Description
Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will set the tone for visitors and team members alike, creating a professional and friendly environment. This paid position offers an exciting opportunity to develop your office management skills while supporting daily operations with efficiency and enthusiasm. Responsibilities Greet visitors warmly, assist with check-in procedures, and direct them appropriately within the facility Manage multi-line phone systems to handle inquiries, transfer calls, and provide information promptly Maintain accurate records through data entry, filing, and updating spreadsheets using productivity software such as Microsoft Office Handle incoming and outgoing correspondence, including emails, mailings, and document processing with attention to detail Support office management tasks including calendar management, appointment scheduling, and coordinating meetings Utilize computer skills for word processing, proofreading documents, and managing client communication effectively Ensure office supplies are stocked and organized; perform clerical duties to support daily operations with efficiency Experience Prior office experience or administrative support roles demonstrating strong organizational skills and professionalism Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets for data management Experience with multi-line phone systems and phone etiquette to handle calls confidently and courteously Bilingual abilities are a plus to assist diverse clients and team members effectively Demonstrated computer literacy with technical proficiency in office productivity tools and data entry tasks Strong time management skills to prioritize tasks efficiently in a fast-paced environment Customer service experience that highlights excellent communication skills, patience, and problem-solving abilities Join us as a Front Desk Agent where your proactive approach will enhance our organization's professionalism while providing outstanding support to visitors and staff. This role is perfect for someone eager to grow their administrative expertise in a dynamic setting!