Industry:

Screen Printing, Embroidery & Retail Apparel Position Overview We are looking for a friendly, organized, and detail-oriented Administrative Assistant/Customer Service Representative to join our small, local apparel business. This position is responsible for entering and managing customer orders, communicating with customers throughout the ordering process, and providing excellent service in our retail store. Our business specializes in custom screen printing and embroidery, as well as retail apparel. The ideal candidate enjoys working with people, can manage multiple orders at once, and takes pride in getting the details right. Responsibilities Answer customer phone calls, emails, and in-person questions in a friendly and professional manner Enter and process customer orders accurately Review orders for correct quantities, sizes, colors, artwork, and other details Communicate with customers regarding pricing, order details, proofs, production timelines, and order status Coordinate customer orders with the production team Track orders from initial entry through completion and pickup/shipping Assist customers in selecting apparel and merchandise Help maintain and organize the retail store and merchandise displays Process retail sales and payments Handle customer questions or concerns and work toward positive resolutions Maintain accurate customer and order records Assist with general office and store duties as needed Qualifications Excellent customer service and communication skills Strong attention to detail and accuracy Ability to stay organized while handling multiple orders and deadlines Comfortable working with computers and learning order-entry/POS software Professional, friendly, and dependable Ability to work independently while also being a team player Retail, customer service, office, or apparel-industry experience preferred Experience with screen printing, embroidery, apparel, or custom orders is a plus, but not required What We're Looking For The right person is someone who enjoys a fast-paced but personable small-business environment. We admire somebody who can see what needs to be done and takes action! You should be comfortable talking with customers, asking questions to make sure orders are correct, and following an order through from start to finish. Attention to detail is especially important because small mistakes in custom apparel orders can have a big impact. We value employees who are reliable, positive, willing to learn, and willing to pitch in wherever needed.

Pay:

$15.00 - $18.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) matching Employee discount Paid time off Retirement plan

Work Location:

In person