Account Service Coordinator CSA Air, Inc. • Kingsford, Michigan •

PERMANENT

Updated 08/28/2026 Job Description Job Summary We are committed to providing a stable, growth-oriented and inspiring work environment that offers opportunities for professional, personal and financial growth. If you are interested in joining a growing team, where YOU are our most valuable asset, then CSA Air is the place for you. Account Service Coordinator

POSITION PURPOSE

Serves as the Account Service Coordinator, to create and maintain current work instructions, provide back up and support to multiple departments, create travel reservations.

RESPONSIBILITIES/DUTIES

Establish and maintain trust-based relationships with employees, customers, and suppliers. Interact and correspond with employees, customers and suppliers to provide information in response to inquiries about personnel, systems, services, and/or compliance. Ensures compliance with policies and procedures found in Company manuals. Work with flight following and maintenance to create new and maintain current work instructions. Make travel reservations, to include flight, hotel, and car. Liaise between DOO and maintenance/flight following/reservations to improve policies and procedures for training and efficiency. Support Chief Pilot, DOO, and Safety Officer with manual updates. Provide backup to flight following and maintenance departments. Provide forecast information to accounting. Provide accurate and timely invoice information to accounting. Coordinate schedule information with flight following manager. Performs other duties as assigned by the DOO. Support Chief Pilot with record keeping and Pilot Records Database Coordinate maintenance/repairs of company crew cars and maintain vehicle maintenance records Maintains records for company apartments and manage keys Track TKS and de-icing fluid amounts at FBOs and submit orders as needed Organizes onboarding documentation for new hires, submit completed documentation to HR specialist, and files documents for record keeping Completes PRIA requests from third party organizations Ensure CSA and FedEx badging requirements are up to date for all employees Schedules drug testing and maintains documentation of results Maintains all employee records to meet audit standards

QUALIFICATIONS

A 4-year degree in Business or an applicable field, or equivalent experience. Three or more years of experience or training; or equivalent combination of education and experience. Familiar with standard concepts, practices, and procedures within the field. Skill in organizing resources and establishing priorities. Ability to communicate effectively, both orally and in writing. Ability to develop and maintain recordkeeping systems and procedures. Must be able to interact and communicate with individuals at all levels of the organization. Must have general knowledge of a variety of computer software applications in word processing and (MSWord, Excel, Publisher). Must have advanced knowledge in Microsoft Excel and Adobe Pro. Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

SPECIAL POSITION REQUIREMENTS

Excellent communication and organizational skills Multi-tasking and interpersonal skills

SUPERVISORY RESPONSIBILITY

None

TRAINING REQUIREMENTS

Stay up to date on computer software applications

WORKING CONDITIONS AND PHYSICAL EFFORT

Primarily in an office environment. Lifting up to 25 pounds may be required. CSA Air, Inc. is an Equal Opportunity Employer. We offer a comprehensive benefits package. Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.