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In Chrome or Edge, right-click anywhere on the page and select "Translate to [Language]." Utilities Information Specialist Print Apply  Utilities Information Specialist Salary $59,253.00 - $71,993.00 Annually Location Duluth, MN Job Type Full-Time Job Number A26071 Department Public Works & Utilities Division Customer Service Opening Date 09/01/2026 Closing Date 9/15/2026 11:59 PM Central FLSA Non-Exempt Bargaining Unit Basic Probation Period 12 months Eligible List Duration 2 months Description Benefits Questions Job Posting Information

SUMMARY/PURPOSE

Under general direction and using independent judgment, the Utilities Information Specialist will establish and perform utility office support services, to include preparation of complex documents and reports, advise, assist, and train staff who perform office support service, and provide service to the public on complex or specialized utility related matters. Essential Duties & Responsibilities (other duties may be assigned) 1. Collect, analyze, consolidate, and summarize utility data from different sources. 2. Prepare, check, record, and analyze complex utility data, forms, reports, notices, bills, invoices, statements, registrations, permits, utility service applications, legal descriptions, and other documents. 3. Collect, analyze, consolidate, and summarize information, data, and materials for typing. 4. Compose utility related letters, assessments, work orders, minutes, requisitions, schedules, contracts, orders, service appointments, agendas, and other documents. 5. Write complex letters, memos, correspondence, and other materials from statutory procedures, standard practice, rough drafts, and oral/written instructions. 6. Independently respond to routine utility related correspondence and process papers and documents for which standard forms and procedures are available. 7. Review, check, process, and distribute typed reports. 8. Calculate utility related charges, secure payments, issue receipts, balance accounts, and deposit money from charges, fees, bills, and deposits. 9. Calculate, balance, reconcile, and post utility billing and payment data to financial records and utility customer accounts. 10. Obtain, record, distribute, and route mail and correspondence. 11. Establish and maintain filing systems including confidential utility account applications, billing and payment information, and utility related systems where discretion and decision-making are involved. 12. Requisition, store, distribute, and inventory office supplies and equipment. 13. Schedule, arrange, prepare, and provide clerical support for meetings and events. 14. Maintain calendars, datebooks, and schedules. 15. Assist in the establishment and modification of office procedures as required. 16. Verify confidential utility and utility customer data for entry including checking source documents for accuracy and completeness. 17. Perform entry, retrieval, and compilation of data from source documents using data entry, personal computer, and retrieval of data from current databases using established procedures. 18. Operate and maintain office and meter reading equipment, to include, copiers, computers, calculators, scanners, handheld meter readers, printers, and other office equipment as needed. 19. Establish and maintain computer files and databases using available utility software. 20. Train assigned personnel. 21. Provide utility customer service support using the telephone, email, direct customer contact, and other written, verbal, or electronic communication. 22. Manage customer phone calls to fully understand the problem/concern and use independent judgment to determine the proper course of action. 23. Provide information, respond to questions, and interpret regulations, policies, statutes, and procedures related to utility services. 24. Acknowledge utility customer complaints and problems and resolve them, dispatching the appropriate crew, or refer them to appropriate party. 25. Secure, review, approve, deny, and issue forms, applications for utility service, permits, contracts, and certificates. 26. Review records and collect information concerning delinquent accounts to determine utility security deposits and collection past due bills. 27. Manage department procedures in response to water and natural gas utility related emergencies and complete required data collection and retention records. 28. Detect and analyze indicated metering abnormalities in relation to past consumption patterns, seasonal variations, and other pertinent factors, and to draw reasonable conclusions. Job Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and abilities required. Education & Experience Requirements A. An associate degree or equivalent in a related field, plus three (3) years of progressively responsible secretarial and administrative work; OR five (5) years of related professional experience determined by human resources. B. At least one (1) year of billing experience preferred. License/Certification Requirements A. Ability to obtain operator qualifications within six (6) months of hire and maintain certifications thereafter. Knowledge Requirements A. Knowledge of modern office methods, procedures, and equipment. B. Knowledge of alphabetizing, indexing, and filing systems. C. Knowledge of mathematics. D. Knowledge of English to include spelling, grammar, sentence construction, and punctuation. E. Knowledge of business letter writing and forms. F. Knowledge of general office budgeting and bookkeeping terminology, practices, and procedures. G. Knowledge of billing and payment processes. H. Knowledge of department procedures for water and natural gas utility related emergencies. Skill Requirements A. Skill in typing at a proficient rate. B. Skill in making accurate computations. C. Skill in comparing and proofreading names, numbers, and other data accurately and rapidly. D. Skill in counting money, making change, and issuing receipts. E. Skill in operating word processing, data entry, computing, duplicating, calculating, adding, teller audit machines, and other office equipment. F. Skill in composing business correspondence using independent judgment. G. Skill in establishing, organizing, maintaining, and updating manual and electronic files and records. H. Skill in interviewing customers to obtain relevant customer information and make arrangements for payment of past due bills. Ability Requirements A. Ability to interpret questions, provide satisfactory explanations, and resolve customer complaints and inquiries. B. Ability to write legibly and communicate effectively verbally and electronically. C. Ability to understand and execute complex policies/procedures and oral/written instructions. D. Ability to work independently and exercise discretion in absence of specific instructions or supervision. E. Ability to organize, prioritize, assign, and review work. F. Ability to learn and explain a wide variety of technical procedures and policies. G. Ability to train personnel in office duties and provide feedback. H. Ability to obtain and maintain job-related certifications as required by the employer. I. Ability to create and maintain a positive working environment that welcomes diversity, ensures cooperation, and promotes respect by sharing expertise with team members, fostering safe work practices, and developing trusting work relationship with co-workers, supervisors and the public. Physical Ability Requirements A. Ability to sit, stand, walk, push, and pull. B. Fine dexterity to use computer keyboard for extended periods. C. Ability to transport oneself to and from work. D. Ability to perform

LIGHT WORK

(defined as lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds). Selection Process Information Education & Experience Review (100% of scoring process; 70 pass point) Applicants meeting the minimum qualifications will be rated on the type (relatedness) and extent of their education and experience, as documented on their application and supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification. Non-Discrimination The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law. Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections) For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630. Work Eligibility In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire. Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections) Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education & Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov .

VETERANS PREFERENCE

Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections To apply for Veterans Preference, the applicant must attach the required documents when submitting their application. Scan and combine all documents into one file before uploading it to the Attachments section of the application. Submitting this information is optional, but preference points cannot be awarded without it. Points are only awarded if the applicant passes all exams and submits all required documents to Human Resources.

OPEN SELECTIONS

Veteran Required Documents:

DD214 or DD215 ("Member-4" copy) showing honorable discharge.

Disabled Veteran Required Documents:

DD214 or DD215 ("Member-4" copy) showing honorable discharge; U.S. Department of Veterans Affairs (USDVA) Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.

Spouse of Disabled Veteran Required Documents:

Marriage certificate; DD214 or DD215 ("Member-4" copy) showing honorable discharge; USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater, dated within the past 12 months.

Eligibility:

The applicant must currently be married to the veteran; The veteran must meet the minimum qualifications for the position but be unable to use the preference because of a service-connected disability. The applicant must explain this in their response to the related question in the Agency Questions section of the application.

Spouse of Deceased Veteran Required Documents:

Marriage certificate; Death certificate; DD214 or DD215 ("Member-4" copy) showing honorable discharge; USDVA Disability Rating Decision showing a service-connected disability rating of 10% or greater.

Eligibility:

The applicant must not have remarried; The veteran must have died during active duty or as a result of an injury received during active duty.

PROMOTIONAL OR INTERNAL SELECTIONS

Points are only awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment.

Disabled Veteran Required Documents:

DD214 or DD215 ("Member-4" copy) showing honorable discharge; USDVA Disability Rating Decision showing a service-connected disability rating of 50% or greater, dated within the past 12 months. Please refer to Minnesota Statute 197.455 for additional information about Veterans' Preference. Eligible City of Duluth employees earn a competitive salary and benefits package, including: Vacation, Sick and Personal Leave Paid Holidays Medical Plan Dental Plan Life Insurance Flexible Spending Accounts Retirement Benefits Deferred Compensation Training and Advancement Opportunities Employee Wellness Program Employee Assistance Program Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan. 01 Which best describes how you meet the Education & Experience Requirements for Utilities Information Specialist (i.e., an associate degree or equivalent in a related field, plus three years of progressively responsible secretarial and administrative work; OR five years of related professional experience) An associate degree or equivalent in a related field, plus three (3) years of progressively responsible secretarial and administrative work Five (5) years of related professional experience I do not meet the requirements for this position 02 Describe how you meet the Education & Experience Requirements for this position as indicated above (be specific). 03 Which best describes how you meet the preferred experience requirements for Utilities Information Specialist (i.e., at least one year of billing experience) Less than one year 1 to 2 years More than two years 04 Please describe how your education and work experience relates to this role, please include if you have billing experience. 05 Describe your experience with customer service and explain how you have handled upset or angry customers. 06 Please describe your experience using computerized billing, invoicing or payment receipt, include the names of the specific programs used. 07 Describe your work experience producing high volumes of detail-oriented work while under pressure. Please include your organization techniques and the tools you use to double check your work. Required Question Employer City of Duluth Address 411 W 1st St Duluth, Minnesota, 55802 Phone 218-730-5210 Website https://duluthmn.gov/human-resources Apply Please verify your email address Verify Email Employment Opportunities Account Privacy Policy Terms Of Use Accessibility Statement Privacy Settings Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. 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