Medieval Metalwerx specializes in full metal fabrication, with expertise in CNC tube laser cutting and tube bending. We are committed to delivering high-quality products on time through clear communication and strong partnerships with top OEMs across the commercial, industrial, and automotive sectors. We are currently seeking a customer-focused, detail-oriented Order Processor / Administrative Assistant to support daily customer service, order entry, inventory, fulfillment, and front office operations. This role offers growth potential for a professional, positive, and detail-oriented individual who communicates well, stays organized, and remains accurate and helpful in a fast-paced environment while representing the company with professionalism. Key Responsibilities

• Answer incoming phone calls in a professional, friendly manner; assist customers with questions, process phone orders, transfer calls, and take messages as needed.
• Enter and process online and phone orders accurately from intake through fulfillment.
• Pull parts, package orders, and prepare shipments while maintaining attention to detail and order accuracy.
• Greet and assist guests at the front door and help maintain a welcoming front office environment.
• Support inventory management by monitoring select stock levels, preparing kitted items when inventory is low, and assisting with inventory organization.
• Update products, pricing, costs, and new item information in the inventory management system, point-of-sale system, and website.
• Prepare and maintain process documentation, new hire binders, social media posts, trailer titles, and trailer photos on the server.
• Review shipping carrier bills for accuracy and flag discrepancies for follow-up.
• Assist with weekly showroom cleaning and other administrative or operational tasks as assigned. What We're Looking For
• Customer-service mindset with excellent phone skills and a positive, professional attitude.
• Strong verbal and written communication skills.
• High attention to detail with the ability to enter orders and information accurately.
• Organized, dependable, self-motivated, and able to manage multiple priorities.
• Comfortable working in a fast-paced environment with flexibility as tasks shift throughout the day.
• Proficiency with computers and Microsoft Office, including Outlook, Word, and Excel.
• Team-oriented approach with a willingness to help wherever needed.
• Ability to perform light lifting related to order fulfillment. Preferred Qualifications
• Previous experience in order processing, customer service, administrative support, shipping, parts, inventory, retail, or warehouse/order fulfillment.
• Knowledge or understanding of order fulfillment and inventory management systems.
• Experience working with point-of-sale systems, websites, product records, or pricing updates. Work Environment and Physical Requirements
• This position works onsite in an office, showroom, and shop floor environment.
• Regular use of phone, computer, email, inventory systems, and office equipment is required.
• The role may require standing, walking, bending, reaching, and light lifting while pulling parts or preparing shipments.

Pay/Benefits:

• $22.00-$24.00 per hour, depending on experience and qualifications.
• Excellent benefits including medical, dental & vision insurance, Retirement Plan, Life Insurance, PTO, & Paid Holidays.
• Job type: Fulltime, Monday-Thursday 7:45am -5:00pm with a one-hour lunch; Friday 8:00am - 4:00pm with a one-hour lunch.

Pay:

$22.00 - $24.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Referral program Retirement plan Vision insurance

Experience:

Order Processing:

1 year (Required)

Customer Service:

1 year (Required)

Inventory :

1 year (Preferred)

Work Location:

In person