Administrative Assistant

Job Description Summary Works under general supervision using established procedures for routine work and detailed instructions for new activities or assignments, this position carries out and delivers straightforward administrative, operational or other basic business services and support within the Administrative Services job family group. Requires working knowledge and skills of operational or administrative processes achieved through training or work experience to perform a range of activities. Works on issues that have clearly defined procedures. Requires knowledge of company/operating processes and procedures. About the role •100% Onsite We are seeking a highly organized and proactive Administrative Assistant to support daily operations and provide essential administrative support to program enablement initiatives within our Health Division. This fully onsite position plays a key role in maintaining efficient office operations, delivering exceptional customer service to internal and external stakeholders, and ensuring the accuracy and timeliness of administrative processes. The ideal candidate thrives in a fast‑paced environment, excels at managing multiple priorities, and brings a positive, solution-oriented mindset to supporting the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Enablement Initiatives Consultations and Workshops Plan and coordinate consultation operations meetings, including preparing agendas and sending meeting invitations. Order, assemble, and mail consultation gifts or Wolters Kluwer-branded swag. Set up and monitor Zoom and other technology needs for workshops or consultations, providing basic technical support and troubleshooting during virtual sessions. Manage evaluation sign‑in slide documentation and ensure proper organization. Pull workshop evaluations, compile results, and distribute them as required. Follow up on proposals, file contracts, and ensure all related activity is accurately documented. Update consultant portal content and maintain supporting documents. Webinars and Conferences Provide customer service support via the email help desk for webinars and conferences. Assist with conference planning activities, including the bi‑annual conference and New Faculty Orientation. Support the workflow for creating, submitting, and coordinating webinars. Account Support Provide support for seasonal student rostering and ensure accurate setup. Confirm that all events are properly scheduled, follow up with accounts when information is missing, and assist with linking events to Salesforce records. Support data fidelity initiatives, including special projects for large or high‑priority clients. General Administrative & Office Operations Process and submit invoices while maintaining accurate records and documentation. Manage office inventory, including monitoring and ordering supplies. Oversee maintenance of the office vehicle, including scheduling service, fueling, and routine upkeep. Retrieve mail from the post office. Handle periodic shipping, receiving, and mail distribution needs. Coordinate occasional onsite meetings and events, including catering, room setup, and preparation of materials.

Qualifications Education:

High school diploma required

Experience:

Minimum of 1 year of administrative, office support, or customer service experience preferred. Strong proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint). Familiarity with Zoom and Salesforce, or willingness to learn. Preferred experience with Monday.com and

Vimeo Other Requirements:

Ability to lift up to 50 lbs occasionally. Valid driver's license. Ability to work limited evening hours a few times per year for onsite events.

Key Competencies:

Strong organizational and multitasking abilities. Excellent written and verbal communication skills. High attention to detail and accuracy. Proactive approach to problem-solving and ownership of tasks. Ability to work both independently and collaboratively as part of a team. Customer service-oriented mindset. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.