Job Overview The Office & Operations Support Specialist is responsible for providing comprehensive administrative, customer service, rental coordination, sales, and operational support to ensure the office and related business functions operate efficiently and professionally. This position serves as an important first point of contact for customers, vendors, technicians, and business partners. The role requires strong organizational skills, attention to detail, professionalism, effective communication, and the ability to manage multiple priorities while maintaining accurate records and timely follow-through. Responsibilities Office Administration & Customer Service Serve as a professional and welcoming first point of contact for customers, visitors, vendors, and business partners. Provide courteous and timely customer service in person, by phone, text, and email. Answer incoming telephone calls, respond to messages, and direct inquiries to the appropriate team member. Receive, sort, distribute, and track incoming and outgoing mail, FedEx packages, and other deliveries. Perform routine data entry and maintain accurate office records. Utilize Microsoft Office applications for routine administrative functions, including email, document preparation, spreadsheets, and recordkeeping. Scan, organize, save, and distribute electronic documents as needed. Enter bills and related information into QuickBooks accurately and in a timely manner. Maintain organized physical and electronic filing systems. Office Maintenance & Supplies Maintain a clean, organized, and professional office environment. Order and maintain inventory of office supplies, including paper, printer supplies, ink, cups, cleaning products, and other routine necessities. Monitor printers and other basic office equipment and coordinate service or replacement supplies when needed. Promotional Support Coordinate and assist with company participation in community events and promotional activities. Help ensure promotional materials and company information are current and available as needed. Rental Operations Manage vehicle rental reservations and scheduling. Coordinate customer check-in and check-out procedures. Communicate with customers regarding rental arrangements, scheduling, and related questions. Monitor rental vehicles and coordinate routine maintenance and service requirements. Communicate with detailing personnel regarding vehicle preparation and availability. Monitor and coordinate mileage, oil changes, repairs, tolls, and other rental-related requirements. Maintain accurate rental records and documentation. Coordinate vehicle plate registration and tag renewals as required. Prepare monthly rental reports for the accountant. Prepare monthly rental reports and documentation for the insurance agent. Dr. Vinyl Operational Support Schedule technicians and coordinate service appointments. Respond to Dr. Vinyl-related phone calls and text messages. Order and maintain supplies required by technicians. Prepare estimates for Dr. Vinyl services. Communicate with customers, technicians, and other parties to ensure work is scheduled and completed efficiently. Maintain accurate records related to technician schedules, orders, estimates, and services. Sales & Vehicle Administration Support Provide administrative support to the sales team. Assist with vehicle titling and related documentation. Enter vehicle information into dealer management system accurately and maintain current records. Maintain and organize the title binder. Assist with title-related questions and documentation. Perform notary services as authorized and required. Prepare and maintain deal jackets, including key tags, buyer's guides, stock stickers, and other required documentation. Maintain and administer dealer plates as required. Manage inspection stickers, forms, renewals, and related documentation. Ensure required vehicle and sales paperwork is organized, complete, and properly maintained.

Pay:

$15.00 - $17.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Life insurance Paid time off Vision insurance

Work Location:

In person