Sept. 2026

FLSA:

Non-Exempt Special Programs Administrator Reports To:

Director of HCV Position Summary:

The Independence Housing Authority Special Programs Coordinator performs tasks in the development, implementation, and delivery of housing services to new and continuing assisted housing program participants for Portability, VASH, FYI, Homeownership, and Project-Based Assistance under the HCV Program. The position is responsible for applicant intake, eligibility determinations, participant certifications and reexaminations, rent calculations, landlord and participant communication, program documentation, and compliance with U.S. Department of Housing and Urban Development (HUD) regulations and Independence Housing Authority (IHA) policies and procedures. The position requires a high degree of accuracy, confidentiality, organization, customer service, and knowledge of HUD-assisted housing requirements.

Hourly Starting Rate:

$23.00

Key Responsibilities:

A. Program Administration Receive and process applications, referrals, and other requests Conduct applicant intake screenings and program briefings. Maintain and monitor assigned waiting lists. Determine applicant and participant eligibility in accordance with HUD regulations, and the HCV Administrative Plan. Perform annual and interim reexaminations based on changes in income, assets, deductions, expenses, family composition, and other applicable factors. Conduct final eligibility reviews and verify information required for continued assistance. Process participant admissions, move-ins, move-outs, rent changes, and End of Participation (EOP). Process portability-related activities and documentation as assigned. Prepare and review leases and HAP contracts for completeness, accuracy, and compliance with HUD and IHA requirements. B. Landlord and Participant Services

• Provide professional and courteous customer service to participants, applicants, landlords, social service agencies, and authorized representatives.
• Explain program requirements, rights, responsibilities, obligations, and procedures to participants and landlords.

Advise participants and landlords regarding eligibility, unit affordability, rent requirements, and program compliance. Communicate application, selection, eligibility, rejection, and program status to applicants, participants, and landlords in a timely manner. Coordinate with case workers, social workers, service providers, and other agencies regarding participant eligibility and program compliance. C. Records, Reporting, and Compliance

• Maintain accurate, complete, and organized participant files
• Prepare reports, spreadsheets, statistical information, demographic data, and other program information as assigned.
• Complete assigned desk audits and provides information required for management review.
• Process termination documentation, prepare files, and attend termination hearings when required.
• Maintain confidentiality and security of participant, landlord, and IHA information.
• Assist management with special projects, audits, reviews, and program initiatives.
• Participate in required training and maintain current knowledge of HUD requirements. D. Miscellaneous
• Serve as the primary point of contact for questions and issues relating to assigned caseload.
• Participate in IHA meetings, community events, training sessions, and workshops.
• Make recommendations for improvements to procedures, policies, and software capabilities based upon working knowledge.
• Observe all Fair Housing / Equal Opportunity Regulations and Laws by providing responses ethically to the clients.
• Communicate in a positive, professional and organized manner in person, phone, email, fax or mail.
• Performing all work duties and activities in accordance with Independence Housing Authority (IHA) policies and procedures and federal regulations.
• Strong follow up and organizational skills are essential to the successful completion of files within specified timelines. Track all full applications to ensure that they are completed in a timely fashion.
• Provide monthly reports on application processing timelines.
• Assist with preparation of materials for management, Board, HUD, auditors, and other authorized agencies.
• Other duties as assigned by management.

Knowledge/Skills/Abilities:

Must be detail oriented. Excellent customer service skills and desire to provide service that is humanizing, compassionate, and always committed. Outstanding oral and written communication skills. Functional knowledge using computers, email, and Microsoft Office. Knowledge of Federal housing program regulations, HUD regulations, and the Housing Choice Voucher Program. General principles and best practices of office management and organization. English usage, spelling, vocabulary, grammar and punctuation. Problem solving skills and the ability to work creatively with others.

Minimum Qualifications:

High School diploma or GED equivalency.

Preferred:

Two (2) years of experience in affordable housing, public housing, or Housing Choice Voucher programs.

Preferred:

Experience with HUD programs, HCV regulations, EIV, HUD-50058, rent calculations, and housing management software. Willing to travel overnight for training, conferences or workshops. Possession of a valid MO photo ID is required. Computer and software experience in a related background. Precise and accurate documentation skills Ability to read, interpret and understand and apply regulations by Federal, State, local laws and codes. Possess good mathematic / quantitative skills Strong problem-solving skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Candidates must read, write and speak in a manner reflecting a professional business position.

Work Environment:

The person holding this position will generally work in an office environment.

Special Requirements:

• The employee must pass a criminal background clearance
• The employee must not be under the influence of drugs and alcohol while on property performing work for IHA.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Position Type/Expected Hours of Work :

This is a full-time position. Regular hours of work and days are Monday through Friday, 8:00 AM to 4:30 PM. However, this position may require evening and weekend work a few times per year. Travel is primarily local during the business day, although some out-of-the-area and overnight travel for training may be required a couple of times per year. This position will require you to have your own vehicle transportation to and from your home to the office.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change by IHA Management to fit the mission of the IHA.

Supervisory Responsibilities:

None This job description has been approved at all levels and is not to be interpreted as creating a contract for employment, expressed or implied between the Independence Housing Authority and any employee. The Independence Housing Authority provides equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, national origin, age, disability, genetics, or veteran status, as well as any other protected class. In addition to federal law requirements, the Independence Housing Authority complies with applicable State and Local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. The Independence Housing Authority expressly prohibits any form of workplace harassment based on race, color, religion, gender identity or expression, national origin, age, disability, genetics or veteran status, as well as any other protected class.

Pay:

From $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance

Experience:

Affordable Housing:

2 years (Required)

Work Location:

In person