Administrative Assistant - HOA Property Management Lifestyle Companies Asheville, NC Job Details Full-time $20 - $23 an hour 8 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Outlook Spreadsheets Filing Administrative experience Attention to detail Organizational skills Office experience Full Job Description Position Summary We are seeking a dependable, organized, and professional Administrative Assistant to support our HOA Property Management team. This position plays an important role in the day-to-day operations of the office by assisting Property Managers, communicating with homeowners and vendors, processing accounts receivable, and ensuring administrative tasks are completed accurately and efficiently. The ideal candidate is detail-oriented, comfortable working with technology, provides excellent customer service, and can successfully manage multiple priorities in a fast-paced property management environment . Key Responsibilities Accounts Receivable & Financial Support Process and post homeowner payments and other accounts receivable transactions. Maintain accurate homeowner account records. Assist with researching account balances, payment discrepancies, and homeowner account questions. Prepare deposits and assist with payment processing as needed. Assist Property Managers and accounting staff with A/R reports and delinquent account information. Maintain accurate documentation related to homeowner accounts and financial transactions. Homeowner & Customer Service Answer incoming telephone calls professionally and direct calls to the appropriate team member. Respond to homeowner emails and general inquiries in a timely and courteous manner. Assist homeowners with routine questions regarding their accounts, HOA procedures, forms, community information, and general association matters. Document homeowner communications and follow up on outstanding requests when necessary. Maintain a professional and helpful approach when handling difficult or sensitive homeowner concerns. Property Manager Support Provide daily administrative support to HOA Property Managers. Assist with preparing correspondence, notices, letters, reports, and community communications. Assist with violation letters, architectural requests, work orders, and other HOA documentation. Maintain association records, homeowner files, vendor information, and electronic documents. Assist with preparation for Board meetings, annual meetings, and community meetings. Coordinate information and documentation between Property Managers, homeowners, Board members, vendors, and other staff. Track outstanding administrative items and follow up as needed. General Administrative Duties Perform data entry, scanning, filing, copying, mailing, and document management. Maintain organized electronic and physical files. Process incoming and outgoing mail and correspondence. Assist with scheduling appointments, meetings, inspections, and other property management activities. Prepare spreadsheets, reports, letters, and other documents. Maintain office supplies and assist with general office organization. Provide administrative assistance to other departments as needed. Perform additional duties and special projects as assigned. Qualifications Previous administrative, office, customer service, accounting, or property management experience preferred. HOA or community association management experience is a plus. Experience with accounts receivable, payment processing, or basic accounting functions preferred. Strong computer skills are required , including proficiency with Microsoft Outlook, Word, Excel, and other office software. Ability to quickly learn HOA/property management software and other technology platforms. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to prioritize responsibilities and manage multiple tasks simultaneously. Strong problem-solving skills and ability to follow through on assignments. Ability to maintain confidentiality when handling homeowner, financial, and association information. Professional and courteous demeanor when communicating with homeowners, Board members, vendors, and coworkers. Skills & Attributes The successful candidate will be: Highly organized and detail-oriented. Comfortable working in a fast-paced environment with changing priorities . Able to work independently while also contributing as part of a team. Proactive and willing to take ownership of assigned responsibilities. Comfortable handling a high volume of phone calls, emails, and administrative requests. Able to communicate professionally with individuals who may be frustrated or upset. Dependable, punctual, and committed to completing work accurately and on time. Customer-service focused with a positive, solution-oriented approach. Position Expectations This position requires an individual who can balance customer service, administrative responsibilities, and basic accounting functions while supporting multiple HOA communities and Property Managers. The Administrative Assistant must be able to stay organized, communicate effectively, meet deadlines, and adapt quickly as priorities change throughout the day. The goal of this position is to help ensure that the HOA Property Management office operates efficiently while providing responsive, professional service to homeowners, Board members, vendors, and the communities we manage.

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person