Bilingual Appointment Clerk/Operator

Bilingual Appointment Clerk/Operator Lincoln Community Health Center, Inc. Overview Description Bilingual Appointment Clerk/Operator Call Center

OCCUPATIONAL SUMMARY

Schedules appointments for the Adult Medicine and Pediatric Clinics. Performs general clerical work to facilitate the accurate and proficient scheduling to include follow-up calls.

QUALIFICATIONS

Requires a working knowledge of procedures and techniques involved in scheduling appointments. Some judgment and initiative are required in the timely execution of the appointment system some clerical and ability to use computers is required. Ability to follow standard clerical and office procedures, write legibly, be polite and courteous to patients/staff and follow written guidelines.

KNOWLEDGE /EXPERIENCE/ EDUCATION

Graduation from high school or equivalent. Previous clerical experience preferred. Fluent in Spanish required.

IMPORTANT NOTICE REGARDING MANDATORY COVID-19 VACCINATION

Lincoln Community Health Center has instituted a mandatory vaccination requirement for all employees as a condition of employment . This requires all new hires to be "fully vaccinated." "Fully vaccinated" currently means

COVID-19

Proof of First and Second dose and Booster or proof of Bivalent dose. Your vaccination status will need to be confirmed by providing proof of vaccination in a form satisfactory to Lincoln Community Health Center after an applicant receives a conditional offer of employment . Lincoln Community Health Center has a process for receiving and evaluating vaccination exemption requests due to medical contraindication, disability, and sincerely held religious beliefs under applicable law. An applicant seeking such an exemption should contact Human Resources to initiate that process no later than two (2) business days after receiving a conditional offer of employment . All information regarding vaccination status will be maintained in confidence in accordance with applicable law. Our policies on vaccination requirements and related

COVID-19

protocols are subject to change based on changes in the law and applicable regulations, state and federal guidance, and trends within North Carolina and our local communities. Lincoln Community Health Center, Inc. (LCHC), mission is to provide primary and preventive health care in a courteous, professional, and personalized manner. Key requirements for any position are our "Core Values": Courtesy Respect Quality Accessibility Teamwork Continuous Improvement LCHC provides comprehensive, high-quality primary health care to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide health care to all members of our community, including low income, uninsured patients and diverse communities. We screen potential employees to first ensure alignment with our key requirements followed by the requisite position skills set. In doing so staff must be committed to the mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Understanding that each individual is unique and recognizing our individual differences. We believe that diversity and inclusion is critical and promotes our commitment to serving the Durham community.