Assistant Business Office Manager/Human Resources

Assistant Business Office Manager / HR Coordinator (ABOM/HR) Position Summary The Assistant Business Office Manager/Human Resources Coordinator supports the daily financial, administrative, payroll, billing, and human resources operations of the facility. This role works closely with the Business Office Manager, Administrator, department leaders, and corporate teams to ensure efficient business office processes, employee support, regulatory compliance, and excellent customer service for residents, families, and staff. This position requires strong organization, professionalism, confidentiality, follow through, and the ability to balance multiple priorities in a fast paced healthcare environment. Essential Job Functions Business Office Responsibilities Assist with resident trust, private pay collections, coinsurance collections, and accounts receivable follow up. Support Medicaid pending tracking and documentation collection. Maintain accurate resident financial files and business office records. Assist with insurance verification and authorization tracking as assigned. Support billing preparation and submission processes. Complete daily, weekly, and monthly business office reports. Assist with census reconciliation and admission/discharge financial processing. Answer questions from residents and responsible parties regarding billing concerns in a professional manner. Maintain confidentiality of all resident financial information. Assist with scanning, filing, auditing, and maintaining organized records. Provide coverage for business office functions during absences as needed. Human Resources Responsibilities Assist with onboarding and new hire processing, including employment packets, I-9 completion, background checks, and orientation preparation. Maintain employee personnel files in accordance with company policy and regulatory requirements. Assist with tracking licenses, certifications, CPR cards, education, and compliance requirements. Support payroll processes including timecard review, missing punches, and payroll submission assistance. Maintain confidentiality of employee information and investigations. Assist with employee relations concerns and direct issues appropriately to facility leadership and HR. Coordinate employee engagement activities, recognition programs, and retention initiatives. Support unemployment documentation, disciplinary documentation, and other HR administrative tasks as directed. Assist with maintaining staffing reports and employee tracking logs. Monitor compliance with attendance, onboarding, and required employment documentation. Administrative Responsibilities Answer phones and greet visitors professionally. Provide excellent customer service to residents, families, employees, and visitors. Maintain organized office systems and supplies. Support facility leadership with special projects and administrative assignments. Attend meetings and trainings as required. Perform other duties as assigned by the Administrator, Business Office Manager, or corporate leadership. Qualifications High school diploma or equivalent required. Previous healthcare, business office, payroll, billing, or HR experience preferred. Long term care or skilled nursing experience preferred. Knowledge of Medicaid, Medicare, and insurance billing processes preferred. Proficient in Microsoft Office including Excel, Outlook, and Word. Experience with payroll and timekeeping systems preferred. Strong communication and customer service skills. Ability to maintain confidentiality and professionalism at all times. Strong organizational skills and attention to detail. Ability to prioritize and manage multiple tasks effectively. Physical Requirements Ability to sit, stand, walk, bend, and lift office materials as needed. Ability to work at a computer for extended periods of time. Ability to communicate effectively with staff, residents, families, and vendors. Work Environment This position operates in a healthcare environment and may involve frequent interaction with residents, families, staff, and visitors. The employee may be exposed to communicable diseases and must follow all infection control policies and procedures.

Position Reports To Business Office Manager Administrator Corporate Team Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Nursing home: 1 year (Preferred) Ability to

Relocate:

Elm City, NC 27822: Relocate before starting work (Required)

Work Location:

In person