Service Coordinator

Service Coordinator Heritage Design and Supply

• 5.0 Morrisville, NC Job Details Full-time $50,000
• $65,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Microsoft Excel Microsoft Outlook Customer service ERP systems Administrative experience High school diploma or GED Purchasing Project management software Time management Full Job Description Service Coordinator Job Description Position Summary The Service Coordinator is responsible for managing the full lifecycle of service-related projects from installation through completion, including warranty work and repairs.

This role serves as the central point of coordination between customers, internal teams, field technicians, and subcontractors to ensure projects are completed on time, within scope, and with a high level of customer satisfaction. Key Responsibilities Project & Process Management

• Own and manage the service process from installation through project completion, including warranty and repair work
• Monitor project management systems to track job status, progress, and completion timelines
• Ensure all service activities are executed efficiently and in alignment with company standards Scheduling & Coordination
• Schedule and coordinate field technicians and subcontractors for service and repair work
• Manage labor scheduling across multiple active projects
• Adjust schedules as needed to accommodate project changes, delays, or urgent service requests Communication
• Provide regular (weekly) updates to builders and customers regarding project status
• Act as the primary point of contact for service-related communication
• Coordinate with internal stakeholders including sales representatives, designers, and warehouse teams
• Communicate backorders, delays, and updated timelines clearly and proactively ERP & Administrative Functions
• Enter sales orders for parts and labor into the ERP system
• Create and manage purchase orders for required materials and parts
• Maintain accurate job costing, documentation, and system records
• Ensure all data related to service jobs is current and accurate Field & Vendor Management
• Oversee and support field technicians and subcontractors to ensure quality and timely work
• Coordinate with vendors to order materials and track delivery timelines
• Resolve issues related to materials, labor, or job execution Qualifications Required
• High school diploma or equivalent
• Strong organizational and time management skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience working with ERP systems
• Experience with project management software
• Strong customer service and communication skills Preferred
• Background in construction, service coordination, or a related field
• Experience coordinating field teams or subcontractors Key Competencies
• Detail-oriented with strong follow-through
• Problem-solving and decision-making ability
• Strong interpersonal and communication skills
• Ability to prioritize and adapt in a dynamic environment
• Accountability and ownership mindset

Pay:

$50,000.00

• $65,000.

00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person