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Ariel Steel Buildings LLC
Order Processing/Administrative Secretary
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Job Description
Order Processing/Administrative Secretary Ariel Steel Buildings LLC Winston-Salem, NC Job Details Full-time From $15 an hour 23 hours ago Qualifications Customer service Computer literacy Microsoft Office Administrative experience Order processing Communication skills Full Job Description Job Overview Ariel Steel Buildings is seeking a dependable and detail-oriented Administrative Assistant / Order Coordinator to assist with customer orders and daily office operations. This position is responsible for reviewing orders for accuracy, approving completed orders, coordinating them for manufacturing and installation, and communicating with customers throughout the process. Duties Review incoming building orders and contracts for accuracy and completeness Verify building dimensions, options, pricing, customer information, and installation details Approve completed orders and submit them for manufacturing and installation Coordinate with production, scheduling, installers, dealers, and office staff Contact customers to verify order details and make sure everything is correct before installation Provide customers with updates regarding order status, scheduling, and installation Follow up with customers to ensure the installation process went smoothly Answer incoming phone calls, texts, and emails Assist customers with basic questions regarding their building order Maintain organized customer files, contracts, and order records Update order statuses and customer information in company systems Assist with scheduling installations and communicating schedule changes Help resolve order discrepancies before manufacturing or installation Assist with invoices, payment information, receipts, and general office paperwork Perform other administrative duties as needed Qualifications Strong attention to detail Excellent customer service and communication skills Comfortable reviewing contracts and detailed order information Ability to multitask and manage multiple orders at once Basic computer and email skills Organized, dependable, and punctual Professional phone etiquette Previous administrative, order processing, or customer service experience preferred Bilingual English/Spanish is a plus