Location:

Fargo, North Dakota Summary:

The Service Dispatcher is responsible for coordinating and scheduling service calls, assigning technicians, and ensuring timely response to customer and operational needs. This role serves as a central communication point between customers, field technicians, and internal teams to support efficient service delivery and high customer satisfaction. Key Responsibilities Receive, review, and prioritize incoming service requests. Schedule and dispatch technicians based on urgency, location, skill set, and availability. Monitor technician schedules and adjust assignments as needed throughout the day. Maintain regular communication with technicians, customers, and internal stakeholders regarding appointment status and updates. Create and manage work orders in dispatching or service management systems. Track service completion, job progress, and response times. Escalate urgent service issues or scheduling conflicts to management when needed. Ensure accurate documentation of customer information, service details, and dispatch activity. Support coordination of emergency, preventive maintenance, and follow-up service calls. Assist with reporting, service metrics, and administrative tasks related to dispatch operations. Required Qualifications Previous experience in dispatching, scheduling, customer service, or service coordination. Strong organizational and multitasking skills in a fast-paced environment. Excellent verbal and written communication skills. Ability to problem-solve quickly and make sound decisions under pressure. Strong attention to detail and accuracy. Ability to work independently and collaboratively with cross-functional teams. Preferred Qualifications Experience in HVAC, field service, logistics, or related service operations. Familiarity with service management systems, ERP platforms, or technician scheduling tools. Knowledge of geographic routing and service territory planning. Experience handling high-volume call or service request environments. Proficiency with Microsoft Office and dispatch, scheduling, or CRM software. Associate degree or higher Key Competencies Customer focus Time management Coordination and prioritization Communication Problem-solving Adaptability Teamwork Attention to detail Working Conditions Primarily office-based or call-center environment. May require extended hours, rotating shifts, or on-call support depending on business needs. Frequent use of phone, computer, and scheduling systems. Salesforce knowledge a plus. #AJ1

Pay:

From $22.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person