State of New Hampshire Job Posting Department of Safety Division of Motor Vehicles Bureau of Operations 23 Hazen Drive Concord

NH 03305

Bureau of Operations - Assistant Supervisor (Supervisor III) Position #10496 $25.40/hour - $34.14/hour

•See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations, has a full-time vacancy for Assistant Supervisor (Supervisor III), SOC Title 43-1010 SUPS

OFC-ADMIN SUPP-4.

This position has a 37.5 hour work week and is considered non-exempt.

Summary:

Supervise and oversee the operations of the Division of Motor Vehicles, Bureau of Operations, customer counters, contact center and customer greeting stations, in maintaining excellent customer service and accurate and current motor vehicle records and files, assisting the Supervisor of Operations, as required.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS

Education/Experience:

Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business management, customer service, retail, banking, government, or related field.

License/Certification:

Valid driver's license.

Other Requirements:

1. Must pass a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information. 2. Must be able to occasionally work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. 3. Must be able to travel throughout the State to work at various satellite offices for periods of time and to attend all required meetings.

Trainee Option:

Not Applicable

PREFERRED QUALIFICATIONS

None

AFTER-HIRE REQUIREMENTS

Must attend and successfully complete an intensive multi-week training program of classroom and on the job training, with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area or workstation, within 6 months after hire.

CAREER ADVANCEMENT OPPORTUNITIES

In-Band Advancement Available:

Yes No Criteria:

None Broad Group Level Advancement Available:

Yes No Criteria:

None

DISCLAIMERS

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Assist with supervising the Bureau of Operations with responsibility for the evaluation and correcting of employee work performance. Oversee and assist with supervising the operation of the customer counters, contact center and greeting stations in all DMV offices. Exercise direct supervision over subordinate employees ensuring that all employees are providing expedient, accurate, first rate customer service. Assists with hiring, training and personnel issues. Makes recommendations to the Supervisor of Operations and/or management on personnel, administrative and operational issues. Review and revise work methods and procedures to maintain excellent customer service. Assist with training employees as required on current and new processes, procedures, software and hardware. Ensure that all offices and areas are staffed adequately and that an excellent level of customer service is being maintained. May perform all duties of the classification of Supervisor of Cash Terminal Operations and Cash Terminal Operator I and II, Data Control Clerk III. Assist with preparing reports, evaluating programs, statistical data, employee performance as well as facilities. Recommends changes which may be statutory, or changes / modifications in policies, procedures and methods. Ensure that all funds are accounted for on a daily basis and are properly deposited in all offices including the vault. Assist with fraud the deterrence and detection system to ensure that all documents and fees are processed and documented in an accurate and precise manner. Ensure that all personnel maintain a secure and confidential area and to release MV information and records to certified individuals or organizations in accordance with the Privacy Act and Division policies. Recommends employee leave and completes employee performance evaluations. Maintains employee leave requests ensuring that leave balances are adequate and that there is adequate coverage, prior to recommending employee leave. Answers questions at the customer counter and on the telephone, regarding motor vehicle laws and rules, consistent with the Privacy Act. Performs other DMV duties as assigned. For further information, please contact Melissa Reilly, Deputy Director of Motor Vehicles at Melissa.

J.Reilly@DOS.NH.GOV or 603-227-4222.

•

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx Value of State's share of

Employee's Retirement:

12.87% of pay

Other Benefits:

Dental Plan at minimal cost for employees and their families ($500-$1800 value) Flexible Spending healthcare and childcare reimbursement accounts State defined benefit retirement plan and Deferred Compensation 457(b) plan Work/life balance flexible schedules, paid holidays and generous leave plan $50,000 state-paid life insurance plus additional low-cost group life insurance Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.

pdf https:

//www.das.nh.gov/hr/index.aspx

EOE TDD Access:

Relay NH 1-800-735-2964