Title:

Front Office & Customer Service Assistant Report To:

VP Sales & Finance General Purpose of Job:

Customer Service and Order Entry Duties and Responsibilities:

Responsibilities include, but are not limited to :

Daily Responsibilities:

Initial point of contact for all visitors, answering and directing phone calls and maintaining the facility sign in log. Process orders from customers that are presented via email, phone and/or EDI Determine order details are correct (price, qty, shipping details, etc…) Interface with customers, brokers and/or buyers regarding correction of details Daily filing , daily tasks and processing prior day's production paperwork. Process daily billing and customer invoices and ensure invoices are delivered. Maintain accuracy of customer item pricing within the ERP system. Maintain and order office supplies and manage scheduling of office equipment servicing.

Customer Service:

Receive and log customer food safety/quality concerns and route to safety/compliance and QC Departments for timely response. Receive and execute sample requests, provide tracking for shipments and lot traceability. Based on production information, keep customers informed regarding order delays, shortages and expected shipping of products. Execute new customer set ups within the ERP. Cross reference new item set ups within SPS. Provide customer support

Safety Compliance:

Ensure the operation of a clean and safe environment as mandated by Old Dutch Vinegar& Mustard, Good Manufacturing Practices, state and Federal Laws. Participate in Monthly Internal audits (inspections). Responsible for Food Safety, Food Quality and SQF program requirements. Updating and communication of all safety data sheets (SDS) as required by the written communication laws of OSHA and the state. HACCP Duties as assigned. HACCP Team member. Follows all program guidelines for Halal and Kosher certifications. Enforces plant GMP's.

Education &Experience:

3-5 years of similar experience in an office environment and an associate's degree in a relevant field. Excellent interpersonal and communication skills, both verbal and written. Candidates should have good customer service/phone skills, computer skills to include intermediate proficiency in Microsoft office suite and EDI. Complies with all quality and safety rules, ensuring adherence to Health, Safety and Environmental policies and housekeeping best practices. Intermediate to advanced working knowledge of ERP software (Netsuite/Oracle Preferred) Candidates should have good organizational skills and be able to multi-task. Prior experience with order processing, customer management preferred.

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

2 years (Preferred)

Front Office:

3 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Greenville, NH 03048 (Required)

Work Location:

In person