Tasks & Responsibilities Greet clients in a professional, friendly, and empathetic manner (in person, phone, or email) Answer phone calls, respond to emails, and manage appointment inquiries Schedule, confirm, and update client appointments using practice management software Prepare the following day's schedule for assigned clinicians, ensuring clear notations on schedules re: co-pay needed, forms required, insurance card needed, etc.; coordinate questions with Billing Manager Handle client insurance documents and intake forms; ensure all documentation is complete and HIPAA-compliant Maintain client records and files (digital and/or paper) with confidentiality Collect and track client payments and co-pays Ensure the waiting room and office area are tidy and welcoming Support therapists with administrative needs such as copying, scanning, mailing, and filing Coordinate with other providers or services when needed Always uphold HIPAA and confidentiality standards Required Experience & Qualifications Minimum of 1 year of front desk or medical/behavioral health administrative experience Demonstrated ability to work independently and take ownership of daily responsibilities Strong understanding of front desk operations, scheduling, client communication, and administrative workflows Comfortable managing multiple responsibilities while maintaining accuracy and attention to detail Friendly, confident, and professional demeanor when interacting with clients, families, therapists, and outside providers Strong written and verbal communication skills Technologically proficient and comfortable communicating with a remote administrative team Ability to troubleshoot routine issues and use good judgment when determining when additional support is needed Preferred Qualifications Experience in a behavioral health, mental health, medical, or other clinical office setting Experience working with multiple insurance plans and payer requirements Previous experience in a similar administrative role