Administrative Assistant

Primary Responsibilities Provide excellent customer service by answering incoming calls in a friendly, professional, and knowledgeable manner, transferring calls appropriately, and taking accurate messages. Maintain open, respectful, and effective communication with the franchise owner, colleagues, caregivers, and the individuals we serve. Adhere to all company policies, procedures, and business ethics standards. Assist in maintaining an accurate and up‑to‑date client service calendar. Monitor and keep the general email inbox organized and current. Support the team with tasks related to scheduling, annual required documentation, expiring credentials, and onboarding new caregivers. Ensure all new‑hire documentation is collected promptly, downloaded to appropriate files, and accurately entered into required software systems. Collaborate with the team to prepare for annual accreditation surveys and maintain readiness throughout the year. Manage ordering and replenishment of office supplies to ensure adequate inventory. Perform additional duties as assigned by the supervisor.

Education / Experience

Requirements High school diploma or equivalent Two years of related business experience, or an equivalent combination of education and work experience Bilingual - fluent in both English and Spanish Strong customer service skills and excellent written and verbal communication Proficiency in Microsoft Excel and Word Home care experience is preferred Experience with home‑care software is a plus