Divit Medical Billing Company we provide medical billing and HIPAA-compliant virtual assistants (VAs) to US medical practices. We're hiring a manager for our Albuquerque office.

WHAT YOU'LL DO

Answer inbound inquiries from physician practices about VA and billing services, qualify their needs, run discovery calls and demos, and follow up until they sign.

Onboard new clients:

lead kick-off calls, collect practice and billing information, assign staff, build client-specific SOPs, and oversee the first 30 days. Train and certify VAs on US medical front desk and office administration, and maintain SOPs, call scripts, and training materials. Monitor VA calls and performance, hold one-on-ones, run team meetings, and give weekly feedback to leadership. Serve as the main point of contact for client practices, handling billing inquiries, claim status, and denial follow-ups with the billing team. Ensure HIPAA compliance across all client and VA work.

REQUIRED QUALIFICATIONS

Excellent verbal and written communication skills, with a professional, client-facing manner. 3+ years of front desk, office management, or practice operations experience in a US medical office. 1+ year supervising or training staff (remote team experience preferred). Strong working knowledge of scheduling, patient intake, insurance verification, and EHR/PM systems. Solid understanding of HIPAA and patient privacy requirements. Comfortable with video meetings, phone systems, and cloud-based tools.

Pay:

$24.00 - $30.00 per hour

Work Location:

In person