NORTH CENTRAL NEW MEXICO ECONOMIC DEVELOPMENT DISTRICT NON-METRO AREA AGENCY ON AGING

Job Posting

JOB TITLE

Consumer Coordinator

SALARY RANGE

Starting Rate of $15.00 per hour, depending on experience

JOB DESCRIPTION

The Consumer Coordinator position is responsible for efficiently and accurately tracking client data for older adults receiving services from Non-Metro Area Agency on Aging (AAA) providers. This position also monitors client data to identify issues or opportunities for improving services and client wellbeing. This an hourly position located in the Tucumcari office.

DUTIES & RESPONSIBILITIES

Responsible for accurate client data entry and reconciling of data entered. 65% Develops good working relationships with Non-Metro AAA providers and assists with provider training. 15% Reviews and monitors data for specific clients to assess client wellbeing. 10% Other duties and cross-training activities. 10% This position requires extensive use of computers and associated equipment and software, familiarity about the reporting requirements of the Older Americans Act as implemented through Wellsky and applications on the Internet. This person deals with non-routine as well as repetitive assignments and complete tasks accurately with limited supervision.

EXAMPLES OF WORK PERFORMED

Responsible for ensuring that data is received from providers as required  Enters provider client data into WellSky as required, including to meet report deadlines Reconciles on an on-going basis data entered into WellSky Provides necessary reports to Supervisor Maintains files by provider for data entered into WellSky Attends training as directed Takes the lead in reconciliation of data collection Provides technical assistance and training to providers as necessary, including WellSky training Responsible for reporting issues, comments, concerns, feedback etc., to Supervisor on a timely basis Ensures client data are updated and maintained Reviews client data on an on-going basis Reviews client assessments to determine risk factors and follow ups with providers and documents accordingly Answers phone calls as assigned, routes phone calls and emails to appropriate internal and external parties Occasionally assists with other Non-Metro AAA activities and programs Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, participating in professional societies Contributes to team effort by accomplishing related results as needed Other duties as assigned or necessary to meet the goals and objectives of NCNMEDD Consumer Coordinator III is expected to assist the Non-Metro AAA Data Center manager with duties, special projects and additional responsibilities

QUALIFICATIONS AND SKILLS REQUIRED

Basic office and computer skills, data entry and database management experience preferred. Ability to work independently, prioritize tasks, and meet deadlines Become familiar Wellsky required assessments and process Ability to prepare/create the necessary computerized reports Ability to communicate clearly and concisely, orally and in writing Must be able to maintain effective working relationships with NCNMEDD staff and providers Ability to independently plan and organize projects Ability to coordinate input from various organizations/individuals Ability to work and perform in conflict/crisis environments Knowledge of program planning concepts, principles, and practices Demonstrate behavior that maintains the organization credibility, integrity, and positive image in the community

SUPERVISORY RESPONSIBILITIES

This position does not require any supervisory responsibilities.

PHYSICAL DEMANDS

This position requires basic physical demands for working in an office environment including, sitting for long periods, using computers and other typical office equipment, driving a car/van, carrying documents, and walking.

TRAINING

Training in Wellsky is required for this position. Standard training for all employees will be applied to this position as well as any training deemed beneficial by management in the future.

DECISION-MAKING

This position does not require decision-making responsibilities beyond those required in a typical day-to- day working environment.

COMMUNICATIONS

Reports to the Non-Metro AAA Regional Manager and interacts with NCNMEDD employees and contractors, New Mexico State agencies staff, Federal agencies staff, state and local elected officials, the public, and private and/or corporate entities.

EQUIPMENT USED

Typical office equipment will be used such as computers, calculators, phones, copier/printers, projectors, and cars/vans.

WORK ENVIRONMENT

This position will work in a standard, smoke-free, indoor office environment with other staff. CONDUCT The North Central New Mexico Economic Development District (NCNMEDD) has a direct and vital impact on the quality of life for those we serve. Accordingly, the services we provide require honesty, impartiality, and fairness, and must be dedicated to the protection and promotion of the public health, safety, and welfare. As an employee and representative NCNMEDD and its Board of Directors, all personnel are required to exhibit and practice the highest standard of honesty and integrity and must perform under a standard of professional behavior that requires adherence to the highest principles of ethical conduct in all aspects of the position.

APPLICATION DETAILS

Read the full application: https://www.ncnmedd.com/employment-and-rfps Salary will vary based on education and experience. Position will remain open until filled. NCNMEDD provides Public Employee Retirement Association of New Mexico (PERA) retirement. Quality benefits package includes medical, dental, retirement and paid time off. Candidate selected for full-time employment must successfully complete all pre-employment screening and requirements prior to commencing employment. Applicants must complete NCNMEDD Employment Application at www.ncnmedd.com. Email Davida Salas, Non-Metro AAA Data Center Manager at davidas@ncnmedd.com with any questions.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance Ability to

Commute:

Tucumcari, NM 88401 (Preferred) Ability to

Relocate:

Tucumcari, NM 88401: Relocate before starting work (Preferred)

Work Location:

In person