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Western New York Dental Group

Dental Front Office Assistant

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Job Description

Job Overview We are seeking a dedicated and detail-oriented Dental Front Office Assistant to join our dental team. The ideal candidate will possess strong administrative skills, excellent customer service abilities, and a comprehensive understanding of dental office operations. As a key member of our practice, you will answer phones, schedule patients, collect co-payments, greet patients and perform record filing. This role offers an engaging environment where professionalism and efficiency are paramount, contributing directly to positive patient experiences and the overall success of the practice.
Schedule:
M-TH 8-5 F 8-2
Duties Answer incoming calls using proper telephone etiquette. Check patients in and out. Schedule/confirm patient appointments. Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms). Collect all co-payments and past due balances on date of service. Present financial policies and arrangements accurately to patients. Facilitate effective patient flow using the proper callback system. Identify, reference and apply insurance coverage and billing. Perform basic computer functions. Act in a professional manner. Other duties as assigned Qualifications Six months of similar job experience. Demonstrate ability to assume Patient Services Representative's essential responsibilities. High School Diploma or equivalent. Demonstrate knowledge of effective scheduling. Comply with protocols and standards. Demonstrate and promote superior customer service skills. Ability to multi-task. Exercise basic knowledge of dental terminology. Support corporate vision and strategy.
Pay:
$23.00 - $24.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance