Position Details Position Information Budget Title Office Assistant 1 (Keyboarding) TEMP Campus Title Office Assistant 1 (Keyboarding) TEMP School/Division Student Affairs, Division of Department Counseling and Wellness Services Staff Sub-Type Staff & Administration Salary Level SG006 Salary Range Salary Determination Starting salary rates are based on negotiated labor contracts. Position Effort Full-Time If Part-Time, enter

FTE:

Is this a temporary position? Yes If Temporary, enter

End Date:

12/18/2026 Position Summary The Office Assistant 1 for Counseling and Wellness Services serves as the primary point of contact for the Health Promotion, Prevention Services, and Counseling Center staff. This role is responsible for front desk operations, appointment scheduling, records management, and budget monitoring. Operating in a fast-paced environment, this position maintains a welcoming, confidential, and safe environment while managing sensitive data and providing critical administrative support to students, faculty, and clinical staff.

Schedule:

Monday through Friday 8:00 am to 4:30 pm Watch to learn more about careers at

SUNY Cortland:

https://www.youtube.com/watch?v=98njPbVKNFY What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university's state-of-the-art Student Life Center is free for employees to use, with membership options for families. Alternate work schedules are available with a supervisor's approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more.

Experience Cortland dives deep into the region's offerings

Major Responsibilities Administrative Support:

Greet all students, parents, faculty, staff, and administration in person, via email, and over the phone. Promote a welcoming, safe, and confidential environment using a mature, calming, and positive attitude. Answer phone calls promptly, route them to the appropriate staff member, and handle crisis calls by making immediate, correct referrals. Manage the front-desk iPads and ensure student clients properly complete all required digital forms before their appointments. Serve as the administrative support for Health Promotion, Prevention Services, and Counseling Center staff, working collaboratively with the Counseling Center Administrative Assistant. Prepare official correspondence, paperwork, and reports for Health Promotion and Prevention Services.

Scheduling:

Schedule appointments at the exact time of the request. Ensure a prompt response to all assistance or information requests. Coordinate staff meetings upon request, including finding and reserving appropriate meeting spaces.

Records Management:

Create and maintain secure electronic records in the scheduling software as well as physical hard-copy files. Organize, develop, and manage sensitive files for the department while consulting with the Counseling Center secretary to ensure proper data collection.

Budget Monitoring:

Manage accounts for grant funds and other departmental accounts, including compiling expenditure reports. Assist with overall daily operations by monitoring and replenishing office inventory (forms, brochures) and coordinating staff travel arrangements. Functional and Supervisory Relationships Works closely with the AA1. Supervised by the director and assistant director of Counseling and Wellness Services. Support for Health and Prevention Coordinators and 5 senior counselors. Required Qualifications 1.

Permanent Competitive Appointment Options:

To be appointed on a

PERMANENT

basis to this title, you must hold or have held the title of Office Assistant 1 (Keyboarding) or be reachable on the full-time NYS Civil Service list and respond to canvass letter that will be emailed to people on the eligible list. You may also qualify if you are permanent in the following title: Office Assistant 1. 2.

Non-Competitive Appointment Option:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS ). For the duration of the

NY HELPS

Program, this title may be filled via a non-competitive appointment, which means no examination is required, but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), employees hired under

NY HELPS

will have their non-competitive status converted to competitive status, without having to compete in an examination. While serving permanently in a

NY HELPS

title, employees may take part in any promotion examination for which they are qualified

NON - COMPETITIVE QUALIFICATIONS

-There is no minimum education or experience requirements for this title. Preferred Qualifications Experience working in a confidential office handling confidential information. Strong customer service background. Knowledge, Skills & Abilities Strong written and verbal communication skills. Attention to detail. Ability to manage multiple tasks and meet deadlines. Ability to work as a team and independently. Problem solving and critical thinking skills. Ability to use Microsoft Office, spreadsheets & data entry systems. About the University A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine's "Best Colleges for Your Money List," fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields. EEO Statement The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university. Job Close Date 09/24/2026 Posting Detail Information Posting Number S26031 Review Start Date Open Until Filled Yes Quick Link for Direct Access to Posting https://jobs.cortland.edu/postings/11639 Special Instructions Special Instructions to Applicant Special Instructions to Applicant Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Are you currently employed by New York State? Yes No
• If yes to the above, please identify the following: your agency name, your current title and salary grade, how long you've been in this title, and if you're currently serving probation.

(Open Ended Question) Documents Needed to Apply Required Documents Curriculum Vitae or Resume Optional Documents Cover Letter