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Premium Service Executive
Career Insights for Administrative Clerk / Coordinator
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Scorecard
Based on New York data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$46,534 / year median in New York
-1% projected decline
Job Description
Assist premium passengers in services, including check-in procedures, lounge access, boarding processes, and special assistance services.
Ensure a high level of professionalism, courtesy, and efficiency in handling premium passenger needs and requests.
Provide support and guidance to premium service staff to deliver outstanding customer experiences.
Coordinate with lounge staff to maintain a welcoming environment, manage guest flow, and ensure adherence to service standards.
Address any issues or challenges in the lounges promptly and effectively.
Build positive relationships with premium passengers, corporate clients, and travel agents.
Handle passenger inquiries, feedback, and complaints with empathy and professionalism.
Foster a positive and collaborative work environment to motivate and engage team members.
Monitor service levels, passenger flows, and operational efficiency in premium service areas. Assist in implementing service improvements, initiatives, and promotions. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.