Front Office & Admin Associate

JOB DESCRIPTION

Front Office & Administration Associate

POSITION SUMMARY

The Front Office & Administrative Associate is responsible for managing the front desk, providing administrative support, and ensuring a welcoming and efficient office environment. This role serves as the first point of contact for visitors and clients while assisting with daily office operations.

ESSENTIAL FUCTIONS AND RESPONSIBILITIES

• Greets and directs visitors, completing any necessary screening upon arrival.
• Answers telephones, directs calls, and takes messages.
• Makes copies and scans documents as needed.
• Sorts, opens, and distributes agency mail and manages postage meter.
• Manages and orders office supplies.
• Orders miscellaneous items as determined by supervisor.
• Assists staff in administrative tasks as approved by supervisor.
• Understands how to maintain the telephone directory and make changes as necessary.
• Assembles HospiCare guides.

OTHER DUTIES AND RESPONSIBILITIES

Processes donations, including gift entry, bank deposits, reconciliation of gift accounting, and maintains accurate constituent data. Handles doner inquires. Manages info@hopsicare.org email account and communicates inquiries appropriately. Processes incoming and outgoing mail.

SUPERVISORORY RESPONSIBILIES

None

KNOWLEDGE AND SKILLS

(required):

• Excellent communication skills.
• Strong work ethic with a commitment to consist, dependable performance and attendance.
• Understands and adheres to HIPPA guidelines.
• Proficiency in Microsoft Office 365 environment, email management, scheduling, data entry, typing speed, and office equipment operation.
• Demonstrates compassionate professionalism.
• Fosters an inclusive, welcoming environment.
• A minimum of least three years' experience in a customer service-oriented role.

FISCAL RESPONSIBILITY

None

PUBLIC CONTACT

Has frequent contact with the public both in person and on the telephone.

PHYSICAL DEMANDS

• Lifting 40 pounds independently.

WORKING CONDITIONS AND ENVIRONMENT

• Ability to travel to and work from Hospicare's Cortland office as needed.

Pay:

From $22.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person