Thriving Dermatology practice is committed to helping patients live better lives by living more confidently. We work diligently and deliberately to ensure our patients' experience is top tier! As part of our customer service team you will perform a wide variety of patient care duties related to patient care management and communication. The expectation is to complete all responsibilities with enthusiasm, accuracy in a timely manner, and strive for the highest quality standards of performance. We are seeking a "go getter" type of individual who is a dynamic self-starter with an enterprising professional personality who is also naturally energetic, organized, kind and genuinely love guiding our patients through their complete experience in and out of the office, ability to learn procedures and products sold because the position calls for heavy front desk duties including sales. In order to be successful in this position, you must be a genuine multi-tasker and work well under pressure. Every member of our team works together, smarter-not-harder, to ensure we deliver best-in-class premium patient care for all of our medical and medical aesthetics/cosmetic patients. We look forward to meeting you if you are: happy, compassionate, organized, experienced, sophisticated, have top notch customer service communication skills, are computer (Mac and Windows) savvy, naturally posses a "can do" spirit and thrive in a fast-paced luxury setting where you will continuously be challenged in invigorating ways through on-the-job learning opportunities.

Primary Duties and Responsibilities:

Create and maintain an amazing, end-to-end atmosphere for patients and visitors. This involves ensuring cleanliness and orderliness of the front office at all times.

• Welcome all patients in a professional and confident manner via phone or in-person.
• Proactively schedule, re-schedule, and mindfully serve all patient needs for the absolute best outcome.
• Responsible for collecting personal information from patients, making sure all forms are saved, and that the insurance coverage is confirmed.
• Confirming insurance verification ahead of scheduled appointments.
• Prompt response to incoming mail including both email and paper mail.
• Consultatively educating patients on relevant surgical / cosmetic procedures or products available to them as well as follow up with selling products the provider recommends (heavy sales is required and must be willing to learn about all procedures offered and products we sell).

Perform clerical duties such as prepare patient medical records, process prescription refill requests, and communicate with pharmacies. This may also include calling patients and collecting pending balances. All other duties as assigned.

Requirements:

• 1+ years of experience in patient care or call center in a practice setting, preferably dermatology, plastic surgery, or related preferred.
• High School Diploma/GED Required. Bachelor's Degree in related field preferred.
• 1 - 2 years of Marketing, Heavy Sales, or Specialty Retail Experience preferred.
• Medical Administrative Assistant certification or experience, preferred.
• Candidate must be a team player and able to work in a fast-paced environment with constantly changing objectives and priorities.
• High-touch, collaborative environment experience, preferred.
• HIPAA certified, preferred.

PM / EMR

systems experience highly preferred (EMA/ModMed is a plus.)

• Zocdoc, Mac(IOS), SMS and other medical CRM platforms, preferred.

Job Type:

Full-time Benefits:

401(k) Employee discount Health insurance Paid time off Professional development assistance

Job Type:

Full-time Benefits:

401(k) Employee discount Paid time off Professional development assistance

Work Location:

In person

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person