Job Description Performs diversified clerical duties related to the operational needs of the office/department. Job Responsibility Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, directing intercom pages; Scheduling appointments/meetings; Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments; Keeping inventory and ordering supplies for the department/office; Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Answer high-volume inbound calls in a professional, courteous, and timely manner. Manage incoming and outbound calls while meeting established service level standards. Triage calls and route patients appropriately according to clinical and operational workflows. Handle patient inquiries regarding appointments, provider availability, procedures, medical records, prescriptions, and billing concerns. Document all patient interactions accurately in the EMR. Respond to patient portal messages and voicemail requests within established turnaround times. Ensure insurance information is entered correctly into the electronic medical record (EMR) and practice management system. Verify insurance eligibility, benefits, referral requirements, and prior authorization status. Job Qualification High School Diploma or equivalent required. 1-3 years of relevant experience, required.

•Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range for this position is $34820.00-$51950.00/year. Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.