Scope/Impact Under direct supervision, the Administrative Assistant function is directly responsible for providing support to the Reimbursement Account Services Client Support team to maximize quality, quantity, cost-effectiveness, profitability, and total customer/client satisfaction. Effective performance of all duties and responsibilities of the position will ensure accurate and timely completion of required tasks and compliance within established procedures and required timelines. Key Responsibilities Review and reconcile daily reimbursements reports & totals. Review & distribute all necessary reports to the Client Support team daily. Resolve all identified participant & client discrepancies on all assigned reports promptly & escalates concerns to the Client Support Specialist and/or management Pre-indexes all reimbursement requests. Coordinate online enrollment setup for the Reimbursement Account Services team. Set up online enrollment software parameters specific to each client's plan document details. Communicatee and support clients who utilize the online enrollment platform and assists clients with on-line issues as needed. Process participant enrollments, terminations and changes reported by employers Reconcile and post all participant repayments into all plans. Provide support to Client Support Specialists as needed Assist Participant Support Center with related questions and issues as needed. Perform all duties and responsibilities in a timely and effective manner in accordance with established department procedures. Other Functions Champion P&A Group values and policies. Maintain data protection, privacy, security and HIPAA compliance for participants and clients. Assist the department manager in the training of new Assistants and support personnel when needed. Complete any additional assignments as requested by the Client Support Team and management team. Apply Now Requirements Education/Experience High school diploma or equivalent required. Associate degree preferred. 1 - 2 years of experience in an administrative/clerical environment. 1 year claim or participant support experience preferred. Skills/Knowledge/Competencies Solid oral and written communication skills with ability to convey one's message with diplomacy and tact. Ability to effectively interact, present information, and respond to questions from customers, colleagues and management. Ability to effectively manage multiple priorities utilizing effective organizational and time management practices. Self-starter with the ability to work independently in a fast-paced environment with critical deadlines. Ability to interact with all levels of management and team members. Strong attention to detail. Intermediate knowledge of Word, Excel and Outlook. Working knowledge of alternative support systems used within P&A Group. Travel No travel is required for this role. An Equal Opportunity Employer. Apply Now