A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
Join the Charak Center Team! Are you looking for a meaningful and rewarding career where you can make a difference in the lives of others while building your professional skills? At Charak Center for Health and Wellness , we provide comprehensive, collaborative, and high-quality mental health and substance use disorder services through compassionate, trauma-informed care. Our mission is to improve lives through direct clinical services, psychoeducation, and research while bringing hope and healing to every individual we serve. Charak Center is a well-established, state-certified and Joint Commission-accredited behavioral health organization with locations throughout Northeast Ohio. Due to our continued growth, we are seeking a Front Office Medical Assistant to join our Elyria team . The Role The Front Office Medical Assistant is the "face" of Charak Center to our clients, families, visitors, and guests. This position is about more than answering phones and completing administrative tasks—it is about creating a welcoming, professional, and positive experience for every person who walks through our doors. We are looking for someone who is warm, welcoming, kind, engaging, vibrant, professional, and energetic . The ideal candidate is a self-starter who takes initiative, works well with others, and can confidently balance front-office responsibilities with clinical support duties. If you enjoy working with people, take pride in excellent customer service, and want your work to have a meaningful impact, we would like to hear from you!
Position Information Position:
Front Office Medical Assistant Location:
Elyria, Ohio Job Type:
Full-time Pay:
Starting at $16.50 per hour
Status:
Non-exempt; eligible for overtime
Work Location:
In person
Schedule:
Monday through Friday Standard business hours: 9:00 a.m. - 5:30 p.m.
Front office coverage:
8:45 a.m. - 5:45 p.m. Occasional evening hours may be required for appointments or meetings. Overtime must receive prior approval from the employee's supervisor. What We Are Looking For The ideal candidate will: Create a warm and welcoming environment for clients and visitors. Interact comfortably and professionally with people from diverse backgrounds. Demonstrate excellent customer service and communication skills. Maintain a professional appearance and demeanor. Be energetic, engaging, and positive. Take initiative and work independently as a self-starter . Be organized, dependable, and detail-oriented. Be comfortable working in a fast-paced healthcare environment. Demonstrate compassion and patience when working with individuals experiencing mental health or substance use concerns. Work collaboratively with providers, clinical staff, and administrative team members. Be flexible and willing to take on a variety of responsibilities. Essential Duties and ResponsibilitiesFront Office & Customer Service Greet and welcome clients, families, and visitors in a professional, courteous, and compassionate manner. Serve as a positive first point of contact and represent Charak Center professionally. Determine the purpose of each visit and direct individuals appropriately. Answer incoming telephone calls, schedule appointments, relay messages, and provide excellent customer service. Assist clients with routine questions and administrative needs. Maintain a clean, organized, professional, and welcoming front office. Administrative & Billing Responsibilities Collect patient payments and accurately post charges. Utilize the electronic health record (EHR/EMR) and billing systems efficiently and accurately. Verify insurance eligibility and benefits. Obtain prior authorizations for medications and clinical services. Process prescription refill requests in a timely manner. Upload laboratory reports, OARRS reports, and other clinical documents into the electronic medical record promptly. Maintain accurate documentation and records. Clinical Support Responsibilities Perform clinical support duties within applicable training, competency, and scope of practice, including: Obtain and document patient vital signs. Perform breathalyzer testing. Perform electrocardiograms (EKGs). Administer injections in accordance with applicable requirements, training, and agency protocols. Collect and monitor urine drug screen specimens. Manage and document specimens according to established protocols. Perform laboratory specimen collection and submit samples according to agency procedures. Monitor laboratory results and ensure they are appropriately communicated, documented, and filed. Perform other delegated clinical procedures within the employee's scope of practice. Compliance & Professional Responsibilities Maintain strict confidentiality and comply with HIPAA requirements. Follow all Charak Center policies and procedures. Comply with Joint Commission standards and applicable regulations. Maintain professional boundaries with clients and coworkers. Participate in required meetings, training, and other organizational activities. Perform other administrative and clinical duties as assigned. QualificationsRequired Current Medical Assistant Certification or Registration OR State-Tested Nursing Assistant (STNA) certification Required Experience Vital signs: 1 year Injection administration: 1 year Preferred Experience Medical Assistant experience Front office or medical reception experience Administrative or customer service experience in a healthcare setting Experience administering injections Experience with electronic medical records (EMR/EHR) Insurance verification experience Prior authorization experience Behavioral health or substance use disorder experience EMR experience: 1 year preferred What We Offer Starting pay of $16.50 per hour Meaningful work that positively impacts individuals and families Supportive and collaborative team environment Opportunities for professional growth and advancement Opportunity to work alongside experienced behavioral health professionals Employment with a respected, state-certified and Joint Commission-accredited behavioral health organization A workplace committed to quality, compassionate, and trauma-informed care Benefits 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Make a Difference at Charak Center Every interaction matters. For many of our clients, the front office is their first experience with Charak Center . We want that experience to communicate compassion, dignity, professionalism, respect, and hope. If you are an energetic, compassionate, motivated, and dependable Medical Assistant or STNA who enjoys working with people and takes pride in providing exceptional service, we encourage you to apply. Join the Charak Center team and help us bring hope and healing to the individuals and families we serve.
Pay:
From $16.50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
