Overview Nitro Roofing is seeking a friendly, organized, and dependable Administrative Assistant to support our busy New Knoxville office. This role is ideal for someone who enjoys customer service, stays organized under pressure, and takes pride in keeping office operations running smoothly. What You'll Do Answer customer calls, provide excellent service, and document communication in JobNimbus. Create jobs, enter customer information, route calls, take messages, and make follow-up calls. Support lead intake, appointment scheduling, and final walkthrough scheduling. Welcome and assist customers, subcontractors, vendors, and office visitors. Maintain employee compliance files, onboarding paperwork, office supplies, mail, and company materials. Help coordinate office organization, company events, handbook updates, and notary needs. Cross-train with team members and provide backup support during PTO or high-volume periods. Create and maintain clear Standard Operating Procedures (SOPs) for office and team processes. What We're Looking For Strong customer-service and phone communication skills. Excellent organization, follow-through, and attention to detail. Comfortable using computers, scheduling tools, and CRM software; JobNimbus experience is a plus. Able to manage multiple priorities while remaining professional, courteous, and dependable. Previous administrative, receptionist, office-support, scheduling, or customer-service experience preferred.

Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Health insurance

Work Location:

In person