POCT Clerical Specialist

Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at

Fisher-Titus:

Hours of Work

• Full time Comprehensive Benefits Package
• Medical & Dental coverage, 401K match, paid time off, tuition assistance and more!

Shift, Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation.

Vision:

Be the first choice for healthcare and employment within our community

Mission:

Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

General Summary:

The Clerical specialist/point of care technician assist with the activities of the nursing staff, the patient, the physician, other hospital departments, and visitors. They perform general receptionist and clerical duties in order to facilitate efficient functioning of the department. When functioning as a POCT, will assist in patient care throughout department, transporting patients safely via wheelchair or stretcher, bathing, obtaining vital signs, and performing other duties as assigned.

Education, Licensure, Registration and Experience:

High school graduate or equivalent preferred Ability to communicate effectively and document information accurately Ability to deal efficiently and effectively with a wide variety of individuals Knowledge of basic medical terminology preferred Basic computer knowledge is preferred BLS certification required

Essential Functions:

Customer Service:

a. Greets customers courteously b. Identifies self and area and uses professional telephone etiquette c. Relays messages timely and accurately d. Acts as resource person to staff and support services e. Uses electronic medical record, notifying nursing staff of STAT orders, notifying ancillary department of orders as necessary, documents within forms and scans as appropriate Demonstrates the skills and judgment necessary to provide patient care under the direct supervision of licensed personnel.

Transfers and discharge patient:

a. Prints the chart and obtains needed copies of documents b. Organizes discharge paperwork c. Assist with making follow up appointments with physician d. Transport patient safely Attends all required safety/emergency/infection control training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards. Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team interdepartmentally to facilitate the department's/unit's ability to meet its goals and objectives. Assumes all other duties and responsibilities as necessary.

Working Conditions:

• Stand/Walk
• 6-8 hrs
• Sit
• 1-2 hrs
• Bend
• 1/3 or more of time
• Squat
• 1/3 or more of time
• Climb
• up to 1/3 of time Reach 1/3 or more of time
• Lift
• 1/3 or more of time
• Carry
• 1/3 or more of time
• Push
• 1/3 or more of time
• Pull
• 1/3 or more of time
• Right Hand
• Precise Motor Function (Or Fine Manipulation)
• Left Hand
• Precise Motor Function (Or Fine Manipulation)
• Right Foot
• Gross Motor Function
• Left Foot
• Gross Motor Function
• Up to 25 pounds
• 1/3 or more of the time Body Fluid Exposure
• Yes

Standards of Employment:

Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance. Appearance is professional, neat, clean, and appropriate for the work environment. Wears proper photo identification badge while on duty. Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management. Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications. Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards. Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Core Requirements:

Supports the mission, vision and CARES values of Fisher Titus. Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment. Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs. Confidentiality of all data, including patient, employee and operations data. Confidentiality of all data, including patient, employee and operations data. Quality Assurance and compliance with all regulatory requirements. Quality Assurance and compliance with all regulatory requirements. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior:

Communicates with Compassion

• Every patient, Every time Engages in active listening skills Utilizes the AIDET communication tool Uses key words at key times Utilizes HEART service recovery techniques Engages in active listening skills Utilizes the AIDET communication tool Uses key words at key times Utilizes HEART service recovery techniques Demonstrates Service Etiquette
• Every patient, Every time Smiles and greets patients using the 10/5 rule Demonstrates a calm, positive attitude through tone and body language Ensures patient privacy and promotes a healing environment Adjusts approach to respect the diversity of patients Assesses and manages patient's expectations of care Smiles and greets patients using the 10/5 rule Demonstrates a calm, positive attitude through tone and body language Ensures patient privacy and promotes a healing environment Adjusts approach to respect the diversity of patients Assesses and manages patient's expectations of care Commitment to Safety•Every patient, Every time Follows established safety guidelines to reduce risk of adverse event through early recognition Commits to the Culture of Safety; If you see something, say something Follows established safety guidelines to reduce risk of adverse event through early recognition Commits to the Culture of Safety; If you see something, say something Delivering High Quality Care•Every patient, Every time Commits to efficient, effective and purposeful work and delivery of care Engages in practices that will continually improve processes Commits to efficient, effective and purposeful work and delivery of care Engages in practices that will continually improve processes High School or better in General.

Certification CPR Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.