The Bilingual Department Technician in Academic Development provides excellent customer service to Adult Basic Skills (ABS)/General Education Development (GED) and English for Speakers of Other Languages (ESOL) students enrolled in federally funded Title II programs, Integrated Education and Training (IET), or career pathway cohorts; offers clerical and office support to administrators and faculty in the Academic Development Department; and collaborates with a team to help foster overall student success. The Technician also assists the department's STEP Program with core operations, including communications, record keeping, and report preparation. Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply. When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee. Unofficial Transcripts

• A n electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position.

Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution. Customer Service and Administrative Support Provides college, department, and project information in Spanish and English to students, staff, and the public over the phone and in person, including monolingual Spanish speakers. Provides information or services to appropriate staff according to program and Title II guidelines and provides primary reception coverage. Assists ESOL and GED students with scheduling orientation, registration, testing, and add/drop procedures, including maintaining appropriate documentation and submitting necessary forms to Enrollment Services on students' behalf. Serves as first point of contact for all Academic Development programs and determines if referral is appropriate and directs to appropriate resources as needed. Conducts follow up calls to applicants. Provides information or services to appropriate staff according to program guidelines, provides reception coverage as needed. STEP Data Integrity Maintenance Supports in the collection of Title II-related data and the production and maintenance of required compliance reports and materials related to that data. Administers, proctors, and facilitates the computerized test taking process per established guidelines. Oversees the collection of data from multiple sources, the maintenance of data integrity, and the production of reports and materials related to the data. Support onboarding and advises part time staff on project record keeping and recording procedures. Verifies applicant's eligibility for relevant Academic Development, including ESOL, GED, Spanish GED, and STEP programs. Tracks eligibility and compliance data in appropriate databases. Assists with STEP program record keeping, including grant outcome tracking and report preparation. Collaborates with Academic Development staff, advisors, and other college departments to share information about STEP services. Clerical Responsibilities Prepares, proofs, and types letters, reports, correspondence, forms, promotional, marketing materials and other documents in a prescribed manner. Prepares packets for mailing, oral or written instructions or transcriptions in both English and Spanish. Acts as a liaison between staff and other departments. Makes recommendations in the development and implementation of office policies and procedures. Serves as a point of contact on training employees on policies, procedures, software and other items assigned areas of responsibility. Provides support for special projects as directed. Maintains office filing systems and statistical records and reports systems, transcribes data into computerized database files. Orders and maintains office supplies, materials and other inventory. Receives merchandise, verifies orders, enters inventory into database, and performs other related activities. Participates in organizing events and reserving equipment for special events. Performs cashiering duties to collect program and testing fees for GED and ESOL courses and processes refund requests as appropriate. Participates in registration and orientation activities. Institutional Expectations Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds Participates in recruitment and retention of students at an individual and institutional level in promotion of student success Embraces, understands and uses appropriate technology tools to accomplish job functions Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

This level requires an equivalency of four (4) years of full-time work experience related to the essential functions and duties of the position listed above.

• OR•A Bachelor's Degree in Business Administration, Communications, Organizational Leadership or a related field.

Core Competencies:

Exceptional oral, written, and listening skills, with a strong emphasis on professional business correspondence and customer service best practices. Demonstrated organizational skills with the ability to work independently, self-manage, and collaborate effectively as a team member to achieve tangible outcomes. Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications:

Proficiency working with Microsoft products such as Word, Excel, Outlook. Familiarity with Google products, a plus. Working experience proctoring computerized tests, such as GED exams. Knowledge of administrative workflows, data handling protocols, and front office procedures, preferably in post-secondary education, government or regulated industry setting. Knowledge of customer service best practices, with a strong emphasis on professional business communication and correspondence. Two (2) years of clerical record keeping experience in a customer service setting.

SCHEDULE & MODALITY

This position is not eligible for remote/hybrid work.

TERMS OF EMPLOYMENT

This is a 100%, 12-month classified assignment at the 12 pay rate This position has a 6-month probationary period All positions at Chemeketa are required to be available for work onsite as requested by the college. Requires flexible work schedule to meet program needs, which may include evenings and/or weekends This position may require the use of your personal vehicle for transportation between campus locations If requested, requires the provision of official transcripts upon hire Employees must maintain Oregon, Washington or Idaho residency as a condition of employment. Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment. Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application. For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

One of the following:

MEMBER COPY 4

of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215)

• OR•Letter from the US Dept.

of Veterans Affairs indicating receipt of a non-service connected pension

• OR•Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate In addition to one of the above documents, Disabled Veterans must also submit one of the following: A copy of their Veterans disability preference letter from the Department of Veterans Affairs•OR•Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

• Please Not e : As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information.

Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

PUBLIC SERVICE LOAN FORGIVENESS

Chemeketa Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.

LEGAL COMPLIANCE

Chemeketa Community College prohibits unlawful discrimination based on the following: Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with rights or privileges granted under federal, state or local laws. Under College policies, equal opportunity for employment, admission, and participation in the College's programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose. 504/ADA Coordinator for Students For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services.

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503.399.5276 Section 504/ADA Coordinator for Employees For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Alice Sprague, Vice President of Governance & Administration.

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503.399.2537 Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis.

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503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at http://go.chemeketa.edu/titleix . All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer at 503.399.2537, 4000 Lancaster Dr. NE, Salem

OR 97305.

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600. To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.399.2537 or email alice.sprague@chemeketa.edu.