TITLE:

Club Services Coordinator

DEPARTMENT

Lebanon Clubhouse

REPORTS TO

Lebanon Clubhouse Director STATUS:

Full-time. Hours and days may vary to meet organizational needs, including occasional evenings and weekends. Generally, Monday through Friday, 9:00 am-6:00pm.

SALARY:

$17-19 per hour with benefits eligibility after the introductory period.

PRIMARY FUNCTION

The Club Services Coordinator is responsible for assisting members and their parents with all items relating to membership. Responsibilities include maintaining a thorough and accurate membership database, assisting parents with registering their children for membership, checking members in and out of the computer daily, and maintaining attendance records. The Club Services Coordinator will also track and maintain accounts to keep billing current and accurate. Additionally, the Club Services Coordinator will provide clerical duties as assigned, including answering phones, mail distribution, and record keeping. The Club Services Coordinator will also serve as a greeterto the community by answering inquiries and obtaining information for the general public as necessary. This position will support overall front office and afterschool program efficiency.

KEY ROLES

• Member Services and Customer Service
• Coordinate Volunteer Services
• Responsible for overseeing all parent /family payments and accounts
• Provide engaged presence to prepare youth for success while creating a safe and healthy Club environment that facilitates positive youth development
• Represent the club to all visitors with a professional and positive demeanor
• Check members in and out daily
• Assist in setting up, tracking and maintaining member financial accounts
• Update lobby news displays and Club information.
• Interact with parents and potential clients to distribute accurate information about organizational programs / services, collect fees, and distribute Club policies
• Answer multi-line phone calls, forward and take messages as appropriate
• Provide information to staff, Club members and community members as requested
• Maintain the lobby - decor, materials, cleanliness, lost & found, etc.
• Maintain accurate attendance records

ADDITIONAL RESPONSIBILITIES

• Report to work prepared and on time
• Collaborate and communicate effectively with coworkers, community members and Club members as needed
• Pass a Criminal Background Check and provide reference to checks
• Represent the Boys & Girls Club and it's mission while out in the community
• Assist parents with online registrations
• Maintain quality work despite frequent interruptions
• Provide quality customer service
• Participate in special programs or events as directed by supervisor
• Assume other duties as assigned

SKILLS/KNOWLEDGE REQUIRED

• Minimum one year previous office experience
• Computer and data entry skills, including Microsoft Office
• Count money and make change
• Work well with others and independently
• Demonstrate excellent hygiene and cleanliness practices
• Perform duties with minimal supervision and operate out of previously established procedures and guidelines
• Handle sensitive issues and maintain confidential information
• Friendly, calm demeanor - ability to maintain a "level head" in high stress situations
• Flexibility in schedule to provide office coverage as needed
• Handle multi-line phone system, transfer calls, take and deliver accurate messages
• Exceptional verbal, written and interpersonal communication skills
• CPR and First Aid Certifications (Must be acquired within a reasonable time)
• Oregon Food Handler's Certification

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• The environment requires employee to be on their feet or sitting for several hours at a time
• Stooping, bending, reaching and pulling may be required
• Some lifting and moving of moderately sized objects
• Some driving may be necessary

TO APPLY

Please email Melissa Suing, Human Resources Director, a resume, cover letter, and three references to msuing@bgcgreatersantiam.org.

DISCLAIMERS

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. BGCGS provides equal employment opportunities without regard to race, color, sex, age, disability, religion, or national origin. BGCGS uses only job-related criteria in making decisions concerning applicants and employees. All employees are subject to pre-employment background checks.

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Health insurance Paid time off Vision insurance

Work Location:

In person