JOB SUMMARY/PURPOSE

Performs receptionist duties and clerical support for the department.

DEPARTMENT DESCRIPTION

The Rehabilitation teams at Samaritan Health Services evaluate and treat patients with injuries or conditions that have caused either a decline in physical mobility or functional independence. In addition to acute and swing bed rehab, we offer a variety of outpatient services including sports and orthopedic rehab, pediatric rehab, neurological and stroke rehab, balance and dizziness rehab, wheelchair seating, and neck, back and extremity care.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required. Associate's degree preferred. Prior experience in reception or customer services required. Experience or training in medical terminology strongly preferred. Prior experience in a hospital or medical office setting preferred.

KNOWLEDGE/SKILLS/ABILITIES

Clerical

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication
• Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Customer Service
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Time Management
• Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality
• Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Medical Terminology
• Knowledge of medical records, procedures and terminology.

Ability to read, interpret, and apply policies, procedures, laws, and regulations.

PHYSICAL DEMANDS

Rarely (1

• 10% of the time) Occasionally (11
• 33% of the time) Frequently (34
• 66% of the time) Continually (67
• 100% of the time) LIFT (Waist to

Eye:

up to 54") 0

• 20 Lbs LIFT (

Overhead:

54" and above) 0

• 20 Lbs CARRY 1-handed, 0
• 20 pounds CARRY 2-handed, 20
• 40 pounds SQUAT Static (hold >30 sec) KNEEL (on knees) REACH
• Upward CLIMB
• STAIRS

STAND WALK

• LEVEL

SURFACE LIFT

(Knee to chest: 24

• 54") 0
• 20 Lbs

BEND FORWARD

at waist

ROTATE TRUNK

Standing LIFT (Floor to

Waist:

0

• 36") 0
• 20 Lbs

ROTATE TRUNK

Sitting REACH

• Forward GRASP Hand/Fist

SIT MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers