At Alliant Systems, we're immensely proud to say that turnover is low and team member satisfaction is high. In fact, many of our employees have worked together for more than 25 years. This storied history of collaboration is one that gives us a strategic advantage over the competition, and we're looking to recruit people who fit our culture. Customers consistently give our teams high marks for their first-class work and friendly manner. Our current employees describe our company culture as family oriented, with working relationships that are rooted firmly in trust, flexibility, and transparency. If you're ready to start a meaningful career in the construction industry, Alliant Systems can offer you that opportunity.

ESSENTIAL FUNCTIONS

The Service Coordinator receives initial contact with customers relating to plumbing, HVAC, or building controls service needs. The Service Coordinator works closely with service technicians, customers, and office personnel to schedule maintenance or service requests in a timely, attentive manner. Provide exceptional customer service via phone contact with public, while maintaining computer tracking, scheduling, and files. The Service Coordinator performs the following: Schedule and dispatch service technicians for customer requested maintenance, repairs or service needs Monitor technician locations via GPS dashboard for optimal productivity Update customers as needed on the technician's ETA, schedule, and/or progress Manage emergency service calls with urgency Promote a customer first culture and commit to providing outstanding service to internal and external customers Receive and schedule work requests from multiple departments Enter all customer contact information and service requests into computer system as it occurs Assist technicians with time entry when needed Distribute weekly maintenance reports and open job reports Send service reports to customers as service calls and maintenance visits are completed Attach electronic files to jobs or properties as needed Evaluate and prioritize work and service requests on a continual basis Maintain records and information required to coordinate field activities Maintain and update computerized scheduling system in real time Participate in cross-training Perform additional tasks as assigned Provide consistent assignment of service calls and timely communication with technicians regarding status

QUALIFICATION REQUIREMENTS

The candidate must possess the following abilities and skills: 5+ years related experience in customer service, call center, or similar Knowledge of the HVAC, plumbing, or construction industry a plus Ability to effectively interact with customers, technicians, sales and office staff Ability to work well with others as part of a team and demonstrate confidence when issuing directives to the service crew Tech-savvy and can easily learn new computer systems and software Proficient in Adobe Acrobat and Microsoft Office (including Outlook, Word, and Excel) Ability to multi-task, prioritize, and manage time effectively Ability to adapt/respond calmly and promptly to frequent interruptions and/or urgent requests Provide advanced customer service with a friendly, welcoming demeanor Strong attention to detail Possess strong documentation skills Excellent written and verbal communications skills High school graduate or equivalentoficient in Adobe Acrobat and Microsoft Office (including Outlook, Word, and Excel) Ability to multi-task, prioritize, and manage time effectively Ability to adapt/respond calmly and promptly to frequent interruptions and/or urgent requests Provide advanced customer service with a friendly, welcoming demeanor Strong attention to detail Possess strong documentation skills Excellent written and verbal communications skills High school graduate or equivalent

EMPLOYEE BENEFITS

Medical and dental paid for employee (coverage available for dependents at additional premium) 401k retirement plan with company match Holiday, vacation, and sick leave compensation Disability insurance Employee and dependent life Insurance Employee Assistance Program for employee and dependents Flexible Spending Account Transportation Program Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.

Job Type:

Full-time Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): We invite you to voluntarily self-identify if you are a veteran. This information will be used solely for affirmative action purposes and will not affect your eligibility for employment. These answers will be kept confidential.

Experience:

Dispatching:

2 years (Required)

Customer Service:

5 years (Required) HVAC, Plumbing, or other construction industry: 2 years (Preferred) Ability to

Commute:

Portland, OR 97209 (Required)

Work Location:

In person