Job Summary:

The Front desk Manager / Patient Care Coordinator will be responsible for overseeing the daily operations of the front desk area, ensuring efficient and friendly customer service, while also serving as a key point of contact for patient care coordination. This role requires a balance of administrative expertise and patient relationship management to ensure a smooth and pleasant experience for all clients. Social media experience is a plus.

Duties:

• Manage all front desk activities, including patient check-in, check-out, and appointment scheduling.
• Maintain a neat and organized office.
• Answer incoming phone calls and direct them to the appropriate department.
• Assist with data entry tasks and maintain electronic records.
• Provide excellent customer support to all visitors and patients.
• Utilize computerized systems for managing appointments and patient information.
• Coordinate with staff to ensure smooth patient flow.
• Handle any inquiries or issues from patients or visitors promptly and professionally.
• Serve as a Patient Care Coordinator, ensuring patients have clear instructions regarding treatments, follow-up appointments, and pre/post-care protocols.
• Act as a liaison between patients and medical providers, addressing concerns and ensuring patient satisfaction.
• Educate patients about available services, procedures, and promotions.
• Social media content creation and management, including posting updates, responding to comments, and promoting practice services.

Experience:

• Previous experience as a medspa receptionist, patient care coordinator, or in a similar front desk role is preferred.
• Proficiency in data entry and computerized systems.
• Strong customer service skills with a friendly and professional demeanor.
• Excellent organizational abilities to manage multiple tasks efficiently.
• Bilingual proficiency is a plus for effective communication with diverse patients.
• Experience with social media platforms (Instagram, Facebook, TikTok, etc.

) and an understanding of basic content creation or engagement strategies is a plus.

Working Hours:

Tuesdays- Saturdays 8:30am-2pm

Pay:

$18.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person