III - US

#26-21581\nCoal Center, PA\n

Onsite Job Description SW Title:

Administrative Clerk\nTop 3

Skills:

\n1. MS Suite Experience\n2. Administrative Experience\n3.

Manufacturing Admin Experience Shift:

Total 40 hours/week (OT - with written approval)\nInterview- Teams video interview followed by onsite interview\n

Job Summary:

The Administrative Clerk represents Smurfit •to employees, visitors and customers. The Administrative Clerk will utilize a diverse knowledge of administrative processes at the local site level in conjunction with corporate procedures to support all departments.\n

Major Job Responsibilities:

\nBusiness Excellence\nCompletes and participates in all training program curriculum and activities to develop knowledge of department policies, processes, procedures, and systems used while developing an internal network.\nPlays an active role by providing support in the achievement of goals and assisting with all types of work across the department. Work effectively with the team to achieve individual, team and departmental objectives. (Daily task, duties, requests, order follow-up, creating reports, etc. - routine and repetitive).\nInterchangeably work between answering calls and servicing concurrent digital messages (i.e., phone, SMS text, email, etc.) while completing various tasks related to multiple departments and assist with general information requests.\nCoordinates and interacts effectively with other departments including but not limited to Sales, Production, Human Resources, Maintenance, and Shipping Departments to ensure high level of service and timely expedition of requests.\nOther duties as assigned.\nPeople and Culture\nEmpowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy key stakeholders.\nCollaborate and partner with appropriate business owners to ensure that timely projects are delivered.\nCritical Skills /

Capabilities:

\nAttention to

Detail:

Follow established processes and procedures to ensure accuracy of work (Do it right the first time).\n

Communication:

Proactive, prompt, and respectful correspondence; essential listening skills with ability to accurately problem solve.\n

Collaboration:

Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others.\n

Problem-Solving:

Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.\n

Customer-Oriented:

Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.\n

Growth and Results Oriented:

Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.\n

Organizational Skills:

Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.\n

Time Management:

Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.\n

Technical Skills:

\nMicrosoft Office - Outlook, Teams, Excel, Word, PowerPoint\nSystem Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals)\n

Other Qualifications:

\nTo perform the duties of the job, this role requires:\nFrequently using fingers to type with two hands\nFrequently reaching by extending fingers on one hand\nFrequently reaching by extending one or two arms\nFrequently using fingers to grasp with one or two hands\nFrequently using fingers to pinch with one or two hands\nOccasionally exerting force by pulling, pushing and lifting up to 20 lbs. of weight\nThe spoken exchange of ideas to be performed loudly and quickly 50-75% of the time\nThe safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts\nThe ability to quickly interpret and process large quantities of information verbally and through written communications\n

Work Environment:

\nConstantly works indoors, in an environment that is climate controlled\nThe role is frequently sedentary, which entails sitting or being stationary\nOccasionally stands or walks for 1-2 hours at a time\nNoisy work environment; maintain strict adherence to safety rules and regulations\n

Experience:

Required:

Administrative, clerical, customer service or related work experience in manufacturing environment or other industries\n

Education:

Required:

High School diploma or G.E.D\n

Preferred:

Associate/bachelor's degree

EEO:

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