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Mainstay/Sleep Inn and Suites Harrisburg Airport - Hershey South
Front Desk Agent
Career Insights for Front Office Assistant
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Based on Pennsylvania data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$40,442 / year median in Pennsylvania
+3% projected growth
Job Description
Overview We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this role, you will manage front desk operations with energy and professionalism, ensuring a positive experience for visitors, clients, and team members alike. Your enthusiasm and organizational skills will help create a smooth and efficient environment, supporting office management and delivering exceptional customer service. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant workplace. Responsibilities Greet visitors and clients warmly, providing excellent customer support and assistance Manage multi-line phone systems, directing calls accurately and professionally using proper phone etiquette Handle incoming correspondence, emails, and inquiries with promptness and clarity Maintain organized filing systems, data entry records, and ensure accurate document proofreading Support office management tasks such as calendar management, appointment scheduling, and coordinating meetings Perform clerical duties including filing, photocopying, and updating records using Microsoft Office and Google Workspace tools Assist with bookkeeping responsibilities utilizing QuickBooks or similar accounting software when needed Requirements Proven office experience with strong organizational skills and attention to detail Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications Prior clerical or administrative experience demonstrating effective time management and multitasking abilities Bilingual skills are highly desirable to serve diverse client needs effectively Strong phone etiquette with experience managing multi-line phone systems in a professional setting Familiarity with office management tasks such as calendar management, data entry, filing, proofreading, and customer support Experience as a dental or medical receptionist or personal assistant is a plus but not required Ability to handle confidential information discreetly while maintaining a positive attitude Join us as a Front Desk Agent where your proactive approach and exceptional organizational skills will help us deliver outstanding service every day. This is more than just a front desk role — it's an opportunity to grow your administrative career in a lively environment that values your contributions!