Assistant Director

DEPARTMENT

Operations

JOB STATUS

Full Time (Minimum of 40 hours/week)

FLSA STATUS

Exempt

REPORTS TO

Executive Director

WORK SCHEDULE

Mon

• Fri. 7:30 am
• 4:00 pm & as required

POSITIONS SUPERVISED

Food Service Coordinators, Administrative Assistant, HDM Coordinator, Program Manager, Volunteers

POSITION SUMMARY

The Assistant Director partners with the Executive Director to ensure the effective day-to-day operation of Windy Hill Senior Center by providing leadership in operations, staff and volunteer supervision, program oversight, organizational communications, member engagement, and organizational administration. This position serves as a key member of the leadership team and helps ensure the Center's mission is carried out through quality services, operational excellence, and exceptional member experiences.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Collaborates with the Executive Director to sustain, promote, and grow Windy Hill Senior Center's programs, services, and community impact. Serves as Acting Director in the absence of the Executive Director, providing operational leadership and decision-making authority as assigned. Oversees the daily operations of the Center, ensuring a safe, welcoming, and efficient environment for members, staff, volunteers, and visitors. Supervises assigned staff, providing coaching, performance feedback, training, scheduling support, and guidance to ensure high-quality service delivery. Recruits, trains, schedules, supervises, and recognizes volunteers and community service workers to support organizational operations and programming. Works collaboratively with the Program Manager to oversee the planning, coordination, implementation, and evaluation of programs, activities, special events, educational presentations, and trips. Coordinates schedules and communication for contracted instructors, presenters, and program partners in collaboration with the Program Manager. Coordinates the development and distribution of the monthly newsletter and weekly eNews by gathering content from staff, preparing communications, and ensuring timely publication. Creates and coordinates promotional content, including photography, videos, flyers, digital signage, website updates, and social media content to highlight programs, services, special events, and organizational impact. Communicates operational updates, schedule changes, closures, program announcements, and other important information to members through multiple communication channels in collaboration with the Executive Director and Program Manager. Monitors program participation and member engagement, identifying opportunities to increase attendance, congregate meal participation, and overall member satisfaction. Assists the Executive Director with the planning, coordination, and execution of fundraising events, special events, community outreach activities, and organizational projects. Collaborates with the Executive Director on marketing initiatives and outreach strategies to increase community awareness, member participation, and organizational visibility. Monitors program participation and member engagement, identifying opportunities to increase attendance, congregate meal participation, and member satisfaction. Assists with planning and coordinating fundraising events, community outreach activities, special events, and organizational projects. Assists with the development and monitoring of program and event budgets while promoting responsible stewardship of organizational resources. Drafts, updates, and implements employee, volunteer, and member policies and procedures for Executive Director review and approval. Addresses routine member concerns, resolves conflicts professionally, and consistently enforces organizational policies, procedures, and the Member Code of Conduct. Coordinates facility needs, communicates maintenance concerns, and helps ensure the Center remains clean, safe, and operational. Assists the Executive Director with contract compliance, data collection, reporting, accreditation requirements, and organizational documentation to ensure timely submission of required reports and maintain compliance with funding sources. Provides operational support across departments and assists with coverage during staff absences, increased workloads, or special projects. Maintains compliance with organizational policies and applicable safety, security, confidentiality, and regulatory requirements. Performs other duties as assigned to support the mission and operations of Windy Hill Senior Center.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance
• Ability to work required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.
• Communication
• Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.
• Organizational Skills
• Ability to effectively plan, organize, prioritize, and coordinate multiple responsibilities while meeting deadlines in a fast-paced environment.
• Time Management
• Ability to manage competing priorities, adjust to changing demands, and complete work efficiently with minimal supervision.
• Conflict Resolution
• Ability to address member, volunteer, and staff concern professionally, resolve conflicts constructively, and maintain positive working relationships.
• Technology Proficiency
• Proficiency in Microsoft Office Suite, Outlook, database systems, social media platforms, website content management, Canva or similar graphic design software, and the ability to learn new technology quickly.
• Diversity Oriented
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building
• Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Active Listening
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathy
• Ability to appreciate and be sensitive to the feeling of others. Knowledge of the special needs and desires of the senior population.
• Written Communications
• Ability to prepare newsletters, electronic communications, marketing materials, reports, and other written documents with a high degree of accuracy and professionalism.
• Coaching and Development
• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Adaptability
• Ability to adjust priorities, respond to changing organizational needs, and work effectively in a dynamic environment.
• Customer Service
• Ability to provide exceptional customer service to members, volunteers, families, community partners, and visitors while representing the organization in a positive and professional manner.
• Mathematics
• Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratio, and percentage.
• Language Ability to read and interpret documents such as invoices, operating instructions and procedure manuals. Ability to write routine reports and correspondence.
• Accuracy
• Ability to perform work accurately and thoroughly.
• Detail Oriented
• Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to manage multiple tasks/projects simultaneously.
• Analytical Skills
• Ability to use thinking and reasoning to solve a problem. Ability to understand and interpret financial information.
• Accountability
• Ability to accept responsibility and account for his/her actions.
• Reliability
• Ability to be dependable and trustworthy.
• Leadership
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen
• Ability to grasp and understand business concepts and issues.
• Decision Making
• Ability to make critical decisions while following company procedures.
• Strategic Thinking
• Ability to contribute to organizational planning, identify opportunities for improvement, and support the achievement of long-term organizational goals.
• Self-Motivated
• Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Safety Awareness
• Ability to identify and correct conditions that affect employee safety.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED). Bachelor's degree preferred.

Experience:

Three to five years of progressively responsible supervisory or management experience, preferably in a nonprofit, community-based organization, senior services, recreation, or human services setting. Experience supervising employees and volunteers. Experience coordinating programs, events, or community outreach activities.

Computer Skills:

Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc. Strong working knowledge of MS Office to include Excel, Access and Word and social media. Ability to master internal computer systems such as Copilot. Valid driver's license and reliable transportation.

PHYSICAL DEMANDS

The physical demands described below are representative of the requirements associated with the essential functions of this position. Windy Hill on the Campus is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations will be considered and provided, when appropriate, to enable a qualified individual with a disability to perform the essential functions of the position. The physical demands listed below should not be interpreted as requiring an employee to perform these activities in a specific manner when an effective reasonable accommodation is available. The following key indicates the approximate frequency with which a physical activity may be required during the performance of the job: Key N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time F (Frequently) Occupation requires this activity from 33%

• 66% of the time C (Constantly) Occupation requires this activity more than 66% of the time Physical Abilities Stand F Handling /Fingering C Walk F Reach Above Shoulder F Sit F Reach Outward F Climb O Foot-Hand-Eye Coordination C Crawl O Bend F Squat or Kneel O Twisting/Turning F Lift /Carry Seeing 10 lbs. or less F Acuity
• Near C 11-20 lbs. F Acuity
• Far C 21-50 lbs.

O Depth Perception

C 51-100

lbs. O Accommodation C Over 100 lbs. N Color Vision C Field of Vision C Push / Pull 12 lbs. or less F 13-25 lbs. F 26-40 lbs.

O 41-100

lbs. O Other Physical Requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Temperature Atmospheric Conditions Constant cold O Fumes N Constant heat O Odor N Changing temperature O Dust N Oil/Grease N Dirt N Gases N Unavoidable Hazards Humidity or Damp N Mechanical N Electrical N Noise Burns N Noise level (dB) N Moving objects N Exposure (hours/day) N Heights O This job description has been reviewed to identify the essential functions and basic duties of the position. It is intended to provide general guidelines regarding job expectations and is not intended to be an exhaustive list of all duties, responsibilities, skills, or abilities required. Additional duties and responsibilities may be assigned as appropriate. This job description does not constitute a contract of employment, and Windy Hill on the Campus reserves the right to modify the position's duties, responsibilities, and requirements as organizational needs change. Windy Hill on the Campus is an equal opportunity employer and is committed to maintaining an inclusive workplace. Qualified individuals with disabilities are encouraged to apply. Reasonable accommodations will be considered in accordance with applicable law.

Pay:

$50,000.00 per year

Benefits:

401(k) 401(k) matching

Experience:

Supervising:

2 years (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Spring Grove, PA 17362 (Required)

Work Location:

In person