Join Our Team:

Administrative Assistant (Client Communications & Scheduling)

Pay:

$25.00 per hour (W-2 Position)

Position Type:

Part-Time (Looking to hire 2-3 Assistants)

Hours:

Up to 25-28 hours per week

Shift Window:

Weekday & Weekend coverage options between 7:30 AM - 5:00

PM Location:

On-site/Remote/Hybrid Position Overview Jake's Dog Walking and Pet Care is seeking 2-3 organized, personable, and detail-oriented Administrative Assistants to manage our daily scheduling, handle client communications, and keep our operations running seamlessly. If you thrive in a fast-paced environment, love organizing logistics, and enjoy helping pet parents receive top-tier service, we'd love to welcome you to our pack! What You'll Do (Your Role)

Scheduling & Calendar Management:

Update daily, weekly, and monthly schedules for dog walkers, pet sitters, and daycare drivers using our management software (Time to Pet CRM).

Client Communications:

Serve as the primary point of contact via phone, email, and CRM (Time to Pet)—answering phone lines, confirming appointments, and handling client inquiries with care and professionalism.

Lead Tracking & Onboarding:

Manage incoming leads, cultivate relationships with prospective clients, and maintain accurate client records in our database.

Billing & Operational Support:

Track outstanding payments, follow up on overdue invoices, and maintain precise records across internal portals.

Staff Coordination:

Help organize team coverage, coordinate schedule modifications, and support shift management for field staff.

What We're Looking For Scheduling Experience:

Required. Previous experience managing calendars, dispatching, or coordinating shift schedules in a fast-paced environment.

Tech Savvy:

Prior experience with Time to Pet CRM is preferred (though not required—we will train the right candidate!).

Phone & Communication Skills:

Comfort answering inbound phone lines, handling client requests over the phone, and maintaining prompt email communication is preferred.

Dog & Pet Handling Knowledge:

Prior experience working with or caring for dogs is preferred (not required), but a love for animals is a must!

Organization & Detail:

Excellent time-management skills, high attention to detail, and the ability to multitask smoothly.

Qualifications & Requirements Background Check:

Ability to pass a standard background and reference check.

Commitment:

Looking for candidates who can commit to the position for at least 6 months.

Location:

Ideally living within close proximity to our primary service areas (Needham, Westwood, Newton, Wellesley, Dedham, Brookline, and surrounding areas). If you're ready to apply, we'd love to hear from you!

Pay:

$25.00 per hour Expected hours: 25.0 - 28.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

Hybrid remote in Dedham, MA 02026