Join Our Dynamic Team as an Administrative Assistant! Are you an outgoing, detail-oriented, and efficient professional looking to make a real impact? Ready to be part of a vibrant team where your skills and expertise are valued and celebrated? Be the Heart of Our Team. We'll Support the Rest. Our administrative team is the backbone of our practice. You keep everything moving so our therapists can focus on what they do best. We know the work you do matters, and we make sure you feel supported every step of the way. Here's what you'll enjoy with us:

• Competitive compensation
• A warm, supportive environment where your role truly makes a difference
• A flexible, hybrid schedule
• Convenient location at 1492 S.

Independence Blvd., Suite 100, Virginia Beach, VA 23462 You'll be joining a team that values collaboration, kindness, and growth - for our clients, for our therapists, and for you. Our Vision Phoenix Counseling Services envisions a future where healing feels attainable and sustainable - for those we serve, our mental health providers, and our community. We foster an environment where clients experience meaningful, long-term change, greater stability, and deeper satisfaction in their lives. This starts with creating a space of learning and growth for individuals who choose to do this work with us. In doing so, we create an environment where our team feels supported, connected, and uplifted to become the best version of themselves and therefore show up to offer the same for our clients. We see our opportunity for impact extending beyond the therapy room to advocate for building a community where mental health is an integral part of health, education and support are accessible, and professional care is inclusive and genuinely compassionate. In this future, trauma no longer defines our stories, and therapy is a collaborative and empowering journey toward understanding our suffering and weaving this with new stories of growth, resilience, and healing - for everyone. Our Core Values Presence & Genuine Connection Personalized & Evidence-Based Care Accessible, Timely Care Integrity Over Profit Belonging in

Community What You'll Do:

Front Desk Support:

Provide exceptional support to our mental health practice, assisting with client scheduling, payments, and managing intake & consent forms.

Client Interaction:

Welcome clients to the office, answer client calls and emails, and process payments at the end of sessions with professionalism and compassion.

Quality Assurance:

Ensure all administrative tasks are completed accurately, including follow-ups on payments, securing payment information, and uploading secure documents. Manage booking software, including schedules and treatments offered.

Office Maintenance:

Keep the office area organized (if in the office), manage office supplies, maintain clinical files, and confirm claims with insurance companies.

Consult Calls & Client Intake Management:

Conduct 15-minute phone consultation calls with potential clients to match clients with the therapist that best fits their needs. You will be trained to guide the conversation, build trust quickly, answer questions, and help clients take the next step, booking a consult or starting therapy. To Succeed in

This Role:

• You will excel if you possess excellent communication skills and the ability to lead and promote the vision of the clinic.
• You must be organized, proactive, and have a growth-oriented mindset.
• You have a passion for helping others, as you will be the primary point of contact for our clients.
• You are able to use technology platforms, such as Microsoft applications, Outlook, OneDrive, and Simple Practice EHR.

Qualifications:

• 2-3 years of experience in client care and customer service in a medical setting preferred.
• Psychology and Human Services undergraduate students and graduates are welcome!

Skills & Attributes of Our Ideal Candidate:

• Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure.
• Strong communication skills with the ability to communicate professionally and compassionately.
• Confidence in sharing ideas and constructive feedback to help us grow.
• Ability to juggle multiple projects simultaneously, meeting deadlines and keeping promises.
• Tech-savvy, with experience using Microsoft, Outlook, OneDrive, Mac, and Windows.
• Knowledge of Simple Practice EHR is an asset.
• An appetite for innovation and simplicity with a strong process orientation.
• Ability to work autonomously and collaboratively with a team.

Application Process:

Please submit a cover letter with your application. For more info on our practice, check out our website: phxcounselingservices.com Accommodations available upon request.

Pay:

$22.00 per hour Expected hours: 10.0 - 15.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

Hybrid remote in Virginia Beach, VA 23462