Who We Are As the largest and most comprehensive orthopaedic team in the state, we've combined the medical expertise of the state's finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first. Why Join Us? Interested in orthopaedics? See why it's worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we're looking for skilled and enthusiastic individuals to apply today. Position Summary The Appointment Coordinator plays a crucial role in facilitating a smooth and efficient patient experience by managing appointment scheduling and related administrative tasks. This position requires a highly organized individual with strong interpersonal skills to interact courteously with patients, physicians, and other staff members. The Coordinator is responsible for booking and rescheduling appointments, entering and updating patient information in the Electronic Medical Record (EMR) system, and ensuring accurate and timely data management. Duties & Responsibilities Work with patients/physicians/callers in a polite and helpful manner to book appointments, enter demographic data, insurance information and any other relevant information into the EMR system. Reschedule patient appointments when necessary and relays messages to staff. Follow up on patients who are missing necessary information. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Supplement office staff when requested and is receptive to additional assignments/projects as delegated by supervisor. Maintain a positive demeanor with patients, peers, supervisors and physicians, especially when receiving feedback or direction. Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care. Perform work with accuracy to minimize error correction by other staff members. Double check data entry to ensure the correct information has been entered into the EMR system. Organize and prioritizes work to make sure projects are completed in a timely and efficient manner. Stay abreast of and complies with all state and federal laws including HIPAA, ADA, OSHA, and FLSA. Adapt to change in positive and professional manner. Any and all other duties as assigned. Education, Certificates, Licenses High school diploma or general education degree (GED) required. Associate's degree or higher preferred. Qualifications Ability to clearly and effectively communicate. Strong interpersonal skills with a focus on providing courteous and helpful service to patients. Proficient in organizing and prioritizing tasks to manage multiple responsibilities efficiently Accurate and efficient data entry skills with attention to detail. Professional and effective telephone handling skills. Ability to address and resolve scheduling conflicts and other issues in a proactive and constructive manner.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person