Diagnostic Service Program Administrator

Diagnostic Service Program Administrator Behavioral Innovations

• 3.

8 Addison, TX Job Details Full-time 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Qualifications Revenue cycle management Power BI Data visualization software proficiency Process improvement Improving operational efficiency ICD-10 Excel data analysis

Full Job Description Overview:

We're Hiring:

Diagnostic Service Program Administrator (All applicants must currently reside in Dallas/Fort Worth area)

Location :

Behavioral Innovations | Current office in Addison, TX (Relocating to West Plano

• Park/Tollway
• July 2026)

Role Type :

Hybrid

• First 90 days in office 5 days a week, with transition to hybrid schedule based on performance (3 Office
• 2 WFH) Position details : Full-Time | Monday-Friday 8:00 AM
• 5:00 PM Reports to :

Director of Diagnostic Services Why Join Behavioral Innovations :

Compensation:

Base salary

Comprehensive Benefits:

Medical, Dental, Vision, and Supplemental Insurance.

Work-life Balance :

15 days PTO, plus 7 Paid Holidays.

Wellbeing & EAP Programs:

Tools and programs to support physical, mental, and emotional wellness.

Career Growth:

Be part of an expanding organization that will double in size within 18 months

Family-Centric Culture:

Recognized for clinical excellence, integrity, and innovation.

Mission-Driven Work:

Transform the lives of children with autism to reach their full potential.

Values-Driven Organization:

Caring, accountability, collaboration, and family-focused care.

Recognized Industry Leader:

Named Company of the Year in 2022 , reflecting our continued growth and impact in the ABA field.

National Recognition:

Proudly ranked on the Inc. 5000 list as one of America's Fastest Growing Private Companies — for 3 consecutive years!

Your Role and What You'll Do :

We are seeking a highly organized, analytical, and proactive Diagnostic Program Administrator to support the operational success of our Diagnostic Services Program. This role serves as a key partner to the Director of Diagnostic Services and provides administrative, operational, reporting, and workflow support across the program. The ideal candidate thrives in a fast-paced healthcare environment, is highly detail-oriented, and can effectively manage multiple priorities while supporting operational efficiency, clinical readiness, and revenue cycle activities. This individual will play an important role in identifying trends, monitoring performance metrics, supporting workflow improvements, and helping ensure a positive patient and provider experience.

Responsibilities:

Operational & Program Support Track and monitor key performance indicators (KPIs) for individual, departmental, and program performance. Analyze operational data and generate reports, dashboards, and trend analyses using Excel and other reporting tools. Support forecasting, workflow tracking, and operational organization across the program. Assist with the development and maintenance of standard operating procedures (SOPs) to drive consistency and efficiency. Identify operational risks, workflow concerns, and process gaps, escalating issues appropriately to leadership. Coordinate team engagement initiatives and support a collaborative team culture. Manage office supplies and facility resources while maintaining cost-conscious purchasing practices. Support patient and family interactions to help ensure a positive experience and timely resolution of concerns. Revenue Cycle Management Support Assist with claims review to support timely submission and reimbursement processes. Review Explanation of Benefits (EOBs) and support reimbursement tracking activities. Monitor payer policy updates, authorization requirements, and reimbursement-related changes. Partner with leadership to identify and address operational barriers impacting reimbursement workflows. Generate reimbursement and operational reports for leadership review. Support escalations related to authorizations, denials, and reimbursement concerns. Maintain working knowledge of diagnostic testing codes and payer-related processes. Clinical Support Ensure clinician resources, assessments, and program materials are organized and prepared. Support clinicians in maintaining diagnostic timelines and workflow readiness. Track and report on clinical metrics including diagnosis rates, cancellations, clinic utilization, and operational performance. Assist with clinical workflow coordination and operational follow-through. Support compliance with clinical protocols, reporting timelines, and audit processes.

What We're Looking For :

Qualifications:

Bachelor's degree or relevant work experience. Minimum of 3 years of experience in healthcare administration or analysis. Demonstrated experience in operations management and performance optimization. Knowledge of behavioral or mental health services strongly preferred. Familiarity with Salesforce, PracticeQ, or other EHR/CRM systems strongly preferred. Understanding of medical billing, ICD-10 coding, and payor requirements Proficiency with the full Revenue Cycle process and ability to create efficient processes. Ability to synthesize data and support performance improvement initiatives. Proficient in the use of excel and Power BI. Strong organizational, analytical, and interpersonal skills. Excellent verbal and written communication skills, with a professional presence. Comfortable working in a fast-paced, mission-driven, rapidly growing organization.

About Us:

Since 2000, Behavioral Innovations (BI) has been a leading provider committed to transforming lives by providing compassionate, center-based Applied Behavioral Analysis (ABA) therapy for children with autism , ages 18 months to 10 years. With more than 100+ locations across six states (TX, OK, CO, VA, MD, NC)

• and more to come
• we're continuing to expand rapidly.

Join our dynamic team and make a meaningful difference in the lives of the families we serve. Ready to Make an Impact? Apply today to join Behavioral Innovations and help ensure every child receives the support they deserve. Be a Diagnostic Service Program Administrator at Behavioral Innovations. Where Potential Thrives.

CORP2026

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