Field Services Coordinator

Field Services Coordinator 3.8 3.8 out of 5 stars 20321 Valencia Circle, Lake Forest, CA 92630 From $20 an hour

• Full-time MatterHackers 5 reviews From $20 an hour
• Full-time
• In-office
• Lake Forest, CA
• Are you someone who thrives in a diverse and inclusive environment that values positivity, collaboration, and empowerment?

Are you organized and meticulous with schedules, communications, and follow ups? Are you passionate about helping people achieve success with their passions? Join MatterHackers, the largest U.S. 3D printing retailer and Inc. 500 Fastest Growing Company, and be a part of the 3D printing revolution! We help customers from various backgrounds, including schools, small businesses, global corporations, the military, and 3D printing enthusiasts, by providing them with the solutions they need to become successful advocates for 3D printing. As a Field Services Coordinator, you will be an integral part of our services team, interacting daily with customers, as well as our sales team. Experience using HubSpot (or similar CRM) or a ticketing system is a plus. We value self-direction, teamwork, ambition, creativity, strong writing skills, and an entrepreneurial spirit. If you believe in working hard AND smart, and have a passion for helping people, we want to hear from you. Your voice matters to us, and our customers will know you through email and phone. Please use your cover letter to show us who you are and how you can contribute to our team.

What You Will Be Doing:

Assisting a team of six to eight field technicians and 40 salespeople with administrative support in a timely and professional manner, Managing the main services email inbox and prioritizing and routing jobs for scheduling through completion, Communicating with clients over the phone regarding active jobs or requests, Quoting service jobs for sales reps and customers, Keeping meticulous notes and follow up tasks in Hubspot (CRM), Tracking service contracts and communicating for renewals, Coordinating schedules and booking travel for out-of-town service calls, Interfacing with internal teams as needed to ensure successful resolution to service tickets, Working with Services Manager to be sure that all tasks are prioritized and completed in a timely and professional manner. What You Need for this

Position:

• Strong organizational skills with a meticulous, thorough, and detail-oriented work ethic.
• Positive, friendly, professional demeanor
• College degree preferred.

• Proactivity:

  A proactive approach to identifying potential challenges and addressing them early.
• Ability to troubleshoot issues and find efficient solutions independently.
• Passion for helping businesses, educators, and government entities.
• Desire to be part of an entrepreneurial, team-oriented environment that thrives on flexibility and autonomy.
• Excellent communication skills, both written and verbal (your cover letter is an excellent opportunity to grab our attention!).
• Experience with or eagerness to learn productivity tools including HubSpot, Google Docs, Google Sheets, HelpScout, and Gmail.
• High degree of autonomy
• we empower you to make decisions and contribute to the company's continuous improvement.
• Desire to delight, assist, and inform customers and coworkers. What's In It for You?
• Join an established, fast-growing startup with potential for equity/stock. We value individual and team performance and offer performance-based bonuses paid quarterly.
• Experience our truly unique team-oriented culture, where we prioritize elevating the vibe for ourselves and our customers. We believe that aggressive competition is not necessary for revenue and productivity to thrive. Our team is fun, motivated, positive, helpful, and deeply passionate about our work.
• Benefit from a casual work environment and dress
• Unlimited advancement and growth opportunity
• Company sponsored health insurance and 401K matching
• Employee discounts, monthly 3D printing contests, plus monthly allowance towards any filament and accessories we carry
• Quarterly tuition reimbursement program
• PTO Our customers will know you through email, so please use your cover letter to show us your voice.

3D printing experience is not required, but if you have a passion for it please tell us about it. We look forward to hearing from you!

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Professional development assistance Tuition reimbursement Vision insurance Work from home

Work Location:

In person