Front Counter Sales

Job Summary Front Counter Sales is responsible for providing best-in-class service to walk-in customers and visitors to the nursery. This role serves as the primary point of contact at the sales counter and supports customers with placing orders, picking up will-call orders, and navigating the nursery. Successful Front Counter Sales employees use strong customer service skills, plant knowledge, and attention to detail to assist customers, answer questions, and ensure a positive customer experience. This role works closely with the Sales team, Yard staff, and other departments to support efficient order processing and customer service. Essential Functions Greet customers at the sales counter in a friendly and professional manner. Welcome new customers and introduce them to the nursery and company services. Process walk-in sales transactions using the company's Point of Sale and inventory systems. Answer incoming customer phone calls and assist with questions or order inquiries. Assist customers with checking in and checking out for will-call orders placed in advance. Provide plant location information and assist customers in navigating the nursery. Instruct customers on proper procedures for hand-selecting plants and tagging plant material in the yard. Communicate with yard staff to facilitate order pulling, customer assistance, and plant availability. Answer questions regarding plant availability, specifications, and product information. Demonstrate knowledge of nursery inventory, product performance, and product offerings. Assist the sales team with preparing estimates and supporting customer inquiries when needed. Determine wholesale versus non-wholesale customers according to company guidelines. Additional Responsibilities Assist with company initiatives including physical inventories, sales meetings, and marketing activities. Support company participation in industry trade events when needed. Interact professionally with office staff, field staff, and customers. Perform other duties as assigned to support overall business operations. Experience & Other Requirements Required Sales or customer service experience. Ability to communicate effectively with customers and coworkers. Strong attention to detail and problem-solving ability. Ability to manage multiple tasks and priorities in a fast-paced environment. Professionalism, reliability, and strong work ethic. Basic computer skills including Microsoft Office and business software systems. Preferred Experience working in a nursery, landscape, or related industry. Knowledge of plants and nursery products. Experience using point-of-sale systems or inventory management software. Work Environment & Physical Requirements This is an in-office position based at the nursery sales counter. Remote work is not available for this role. Work conditions include both office-based work and regular interaction within nursery yard areas where outdoor weather conditions and uneven ground surfaces may be present.

Physical requirements include:

Sitting or standing for extended periods while assisting customers and working at the sales counter. Frequent use of hands and fingers for typing, 10-key entry, and computer work. Occasional walking through nursery yard areas to assist customers. Lifting up to 20 lbs. approximately 20% of the time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. M-F 7am-4pm, rotating Saturday schedule